Technical Account Manager

Coralogix, inc.; Boston (MA); On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

Healthcare benefits

Dental benefits

Mental health benefits

401(k) plan and match

Paid time off

Paid sick time

Job summary

Coralogix in Boston, MA seeks a Senior Technical Account Manager to lead onboarding, integrations, and trainings, ensuring rapid time-to-value and strong adoption. This hands-on role bridges the platform with customer goals, solving complex problems and delivering measurable artifacts and value.

Experience in DevOps/Cloud and Observability, plus excellent English communication; Spanish bilingual is highly desirable. On-target earnings: $160k–$200k with comprehensive benefits.

Qualifications

• Background knowledge of DevOps / Cloud / Observability.
• Industry knowledge on Monitoring, Observability, Log Management, SIEM.
• Hands-on integrations and complex troubleshooting experience.
• Customer-facing experience and strong English communication.
• Bi-lingual Spanish is highly desirable and advantageous.

Responsibilities

• Lead onboarding: new integrations, artifacts, trainings and troubleshooting.
• Solve customer technical problems by adopting the platform and data integrations.
• Understand customer goals to deliver artifacts and value.
• Advise on best technical practices and drive product adoption.
• Build ongoing success plans and engage with technical stakeholders.

Skills

DevOps / Cloud

Observability

Log Management

SIEM

English communication

Spanish (bilingual)

Engineering / DevOps background

Education

BSc Computer Science / Engineering

Tools

Java

Go

Python

Job description

## Technical Account ManagerBoston, MA · Full-time · Senior#### About The Position**Coralogix** is rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing. By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost.**About the Position****Technical Account Managers** at Coralogix play a vital role in the customer journey, leading the technical onboarding process from the moment a deal is signed. Their mission is to set customers up for long-term success by ensuring a smooth implementation, rapid time-to-value, and the foundation for strong adoption.We are looking for hands-on, detail-oriented professionals with strong technical background and customer-facing experience who can bridge the gap between our platform and the customer’s real-world goals. **Strong preference to someone who is lingual (spanish speaking).**Onboarding Technical Account Managers hold a senior-level position and are responsible for leading customers through one of the most critical phases of their journey. They are expected to manage complex implementations, resolve technical challenges with confidence, and clearly demonstrate product value—all while engaging with stakeholders across levels, from hands-on engineers to senior executives.**Responsibilities:*** Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting* Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations* Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value* Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available.* Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs* Establishing relationships and engaging with technical counterparts to drive product adoption* Advocate internally for customer needs within Coralogix and influence a product development roadmap#### Requirements* Background knowledge of DevOps / Cloud / Observability* Industry knowledge and opinions on Monitoring, Observability, Log Management, SIEM* Hands-on experience in technical integrations and complex troubleshooting* Experience in customer facing positions and excellent customer-facing skills* Excellent communication skills in English, both written and verbal.* Strong presentation skills with the ability to establish credibility with executives* Bi-lingual (Spanish) is highly desirable – **advantage*** Hands-on Engineering/DevOps background – **advantage*** Comfortable coding in any high-level programming language (Java, Go, Python) **- advantage*** BSc degree in Computer Science / Engineering -**advantage*** Experience in SAAS B2B software companies**- advantage****Cultural Fit**We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.*Compensation and rewards** The on-target earnings range for this role is $160,000 - $200,000. When determining your salary, we consider your experience, skills, education, and work location.* Our total compensation package includes comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits, a 401(k) plan and match, paid sick time and paid time off.Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.