Technical Account Manager — Customer Success & Solutions

Sigma Automate, Inc.; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Early-stage equity

Comprehensive health coverage

Flexible time off

Home office stipend

Job summary

Sigma Automate is seeking a hands-on Technical Account Manager to lead onboarding and ongoing customer success for enterprise customers in healthcare, financial services, and more. You will work directly with executive stakeholders and IT teams, delivering technical sessions, demos, and field workshops.

The role blends strategic customer engagement with hands-on technical work, including connectivity, integrations, and troubleshooting.

Qualifications

• Senior-level individual contributor with strong customer skills.
• Experience with enterprise infrastructure, cloud, virtualization.
• Comfortable moving from executive meetings to hands-on technical sessions.

Responsibilities

• Lead technical onboarding and initial troubleshooting.
• Engage with enterprise IT teams and executives.
• Support sales during discovery, demos, and POCs.
• Travel regularly to customer sites for workshops.
• Own customer success and renewals; identify expansion.
• Provide customer feedback to CTO and product team.
• Help build onboarding and TAM playbooks.

Skills

Technical depth

Customer-facing

Senior IC

Enterprise IT

Willing to travel

Tools

VMware

Azure

AWS

APIs

IT automation

Job description

Sigma Automate is looking for a hands-on, customer-facing Technical Account Manager to join our early-stage enterprise software team.

We work with large organizations in healthcare, financial services, and other complex IT environments.

We’re looking for someone who can help us turn new customers into successful, long-term relationships.

What You’ll Do

You’ll work directly with our CEO, COO, CTO, customers, and prospects across the customer lifecycle:

• Lead technical onboarding : help new customers get Sigma into production, including connectivity, firewall, integration, configuration, and initial troubleshooting.
• Work directly with enterprise IT teams : build relationships with infrastructure engineers, architects, IT leaders, and executives.
• Support new customer sales : join discovery sessions, technical demos, evaluations, POCs, and customer meetings alongside our CEO and COO.
• Spend time in the field : travel regularly to customer and prospect locations for technical workshops, onboarding, relationship development, and sales engagements.
• Own customer success : stay close to existing customers, drive adoption, support renewals, and identify expansion opportunities.
• Be the voice of the customer : bring customer feedback, requirements, and new use cases directly to our CTO and product team.
• Help build the playbook : shape the onboarding, technical account management, and customer success processes we'll use as Sigma grows.
  

Who We’re Looking For

We’re looking for a senior-level individual contributor who combines technical depth with strong customer skills.

You may currently be a Technical Account Manager, Solutions Engineer, Sales Engineer, Solutions Architect, Customer Success Engineer, or Professional Services Engineer.

You should be comfortable moving from an executive customer meeting or dinner to a hands‑on technical session troubleshooting an infrastructure issue.

Experience with enterprise infrastructure, cloud, virtualization, VDI, networking, Windows, VMware/Omnissa, Azure/AWS, APIs, or IT automation is especially relevant.

Regular travel is expected , particularly during this stage of the company.

Grow With Us

This is an individual contributor role today, but it has significant room to grow.

As Sigma expands, we’ll build teams around customer success, solutions engineering, onboarding, and technical account management.

The right person will have the opportunity to help build those functions and potentially lead them.

Location & Workplace Policy

Remote-First / Flexible : Sigma Automate is a distributed team, allowing for remote work within the United States. Local to Atlanta or Boston metro areas preferred.

Travel Requirements : Expect regular travel (up to 25–35%) for customer onboarding, technical workshops, executive briefings, and team offsites.

Compensation & Benefits

• Competitive Base Salary & Equity : Early-stage equity options in a fast-growing startup.
• Comprehensive Health Coverage : Medical, dental, and vision insurance for you and your dependents.
• Flexible Time Off : Generous PTO and company holidays to help you recharge.
• Home Office & Tech Stipend : Hardware and budget to set up an effective home workspace.
  

What Success Looks Like

• First 30 Days : Master the product architecture, join customer calls, and shadow existing onboarding workflows.
• First 60 Days : Lead technical onboarding for new customer deployments independently and partner with sales on technical evaluations.
• First 90 Days & Beyond : Establish repeatable onboarding frameworks, maintain high customer retention/satisfaction, and directly inform the product roadmap.