Senior Technical Account Manager, Commercial Development

Tripadvisor; Needham (MA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Flexible activity-based working

Inclusive global community

Competitive salary package with bonuses

Health insurance covering medical, dental, and vision

Lifestyle reimbursement benefits

Paid time off programs

Job summary

A leading technology company seeks a Technical Account Manager to enhance partnerships in its Commercial Development team. This role focuses on operationalizing content and data licensing, providing crucial support to partners while fostering strong cross-functional collaboration. Candidates should possess strong analytical skills, technical expertise, and excellent communication abilities, making this an exciting opportunity in a dynamic work environment that champions innovation.

Qualifications

• 4-6 years of experience in commercial support or partnerships.
• Strong analytical skills with a comfort in interpreting data.
• Excellent written and verbal communication skills.

Responsibilities

• Act as the primary point of contact for licensed data and content partners.
• Provide technical support, including API troubleshooting.
• Collaborate with cross-functional teams to align customer needs.

Skills

Technical aptitude

Analytical skills

Communication skills

Tools

CRM tools (e.g., Salesforce)

Reporting dashboards

Job description

Technical Account Manager, Commercial Development

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Who We Are

The Tripadvisor Group operates as a family of brands that connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories.

Who We Are

The Tripadvisor Group operates as a family of brands that connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories.

We offer the chance to work with the brightest minds in the travel business in an energetic, dynamic and international work environment focused on innovation, creative problem-solving and collaboration.

Key Responsibilities

Tripadvisor is seeking a proactive, detail-oriented, and technically minded individual to join the Commercial Development team in a hybrid strategic and executional support role. The Commercial Development Specialist will play a pivotal part in operationalizing our Content & Data Licensing business, serving as a connective tissue between commercial strategy, partner execution, and internal product delivery.

This role is ideal for someone with strong organizational skills, technical aptitude, and a passion for scaling data and content partnerships in a dynamic, cross-functional environment.

This role is a remote position in the United States. Occasional travel to company offices as necessary.

What You’ll Do

Primary Focus: Content & Data Licensing (Technical & Commercial Enablement)

• Act as the primary point of contact for licensed data and content partners, building strong relationships with technical stakeholders (e.g., product managers, engineers) and ensuring a seamless post-sale experience.
• Provide hands-on technical support, including API QA, troubleshooting data product issues, assisting with data queries, and guiding customers through integration and implementation processes.
• Collaborate cross-functionally with Product, Engineering, Legal, and Sales teams to align customer needs with internal roadmaps, resolve issues, and deliver against commercial and technical requirements.
• Monitor usage patterns and product performance to support renewals, upsell opportunities, and the overall health of the account, partnering with Sales and GTM leads to drive long-term value.
• Collect and relay customer feedback to influence product enhancements and roadmap priorities, ensuring Tripadvisor’s offerings evolve in alignment with partner needs.
  
  

Strategic & Cross-Functional Support Responsibilities

• Support the Commercial Development team across other workstreams, including agency partnerships, hotel marketing, AI commercialization, and client development as needed.
• Build and maintain performance dashboards and reporting tools to track revenue, partner performance, and pipeline activity.
• Contribute to the creation of strategy decks, sales enablement materials, and business development presentations.
• Conduct market and competitive analysis to surface opportunities for innovation, product enhancement, and new partnership models.
  
  

Skills & Experience

• 4-6 years of experience in a commercial support, strategy, consulting, partnerships, or marketing operations role, ideally within data licensing, tech or ad tech
• Demonstrated ability to manage cross-functional projects and prioritize competing demands.
• Strong analytical and Excel/Google Sheets skills; comfort with interpreting data to inform strategic decisions.
• Familiarity with CRM tools (e.g., Salesforce), reporting dashboards, or licensing/contract tracking tools is a plus.
• Excellent written and verbal communication skills; experience crafting decks and internal/external presentations.
• A fast learner with strong attention to detail and a bias for action.
• Passion for travel, innovation, and the evolving digital content landscape.
  
  

In addition, the ideal candidate will demonstrate the following competencies:

• Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment
• Ability to work with cross functional teams toward the common goal of driving revenue & efficiencies
• Positive attitude and treats colleagues with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
• Identifies and analyzes problems and is comfortable working under pressure to meet deadlines; distinguishes between relevant and irrelevant information
• Acts as an owner navigating internal materials with little to no supervision; Able to surface solutions in addition to questions
• Good business judgment when making decisions and always considers the relevance/impact of each decision on the business
• A desire to perform in a fast-paced highly changing marketplace and be driven to meet and exceed the team’s expectations/demands
  
  

What We Offer

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas
  
  

The salary range for this role is $75,000 to $90,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at [e-mail].

If you have any additional questions about careers at Tripadvisor you can email us at [e-mail]. We have all the answers!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development, Technology, Information and Internet, and Travel Arrangements

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