Technical Account Manager, Billing

United States Digital Space LLC; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

United States Digital Space LLC is seeking a Senior Technical Account Manager to support billing customers at scale. You will manage strategic relationships, lead cross-functional assurance, and drive proactive guidance across engineering, product, and business stakeholders.

You will own complex integrations, optimize revenue operations, and mentor teams while delivering a gold-standard customer experience in a fast-growing payments environment.

Qualifications

• 10+ years of enterprise-level client-facing experience.
• Expertise supporting billing, usage-based and hybrid monetization models; invoicing; revenue recovery; tax; revenue recognition; and scaling billing infrastructure.
• Strong product sense and ability to solve hard user-related problems.
• Strong written and verbal communication skills.
• Ability to lead complex integration conversations consultatively.
• Familiarity with APIs and explaining API concepts to technical customers.
• Proficient in SQL and comfortable building complex queries.
• Familiarity with AI coding agents to solve problems.
• Strong technical troubleshooting skills and coordination with technical teams.
• Adept relationship management with multi-level stakeholders.
• Ability to engage in business-level and technical conversations across organizations.

Responsibilities

• Provide a gold standard experience to your assigned accounts' key stakeholders.
• Collaborate with Operations to deliver current state, resources, and knowledge across teams.
• Foster long-term user relationships to grow loyalty and product adoption.
• Lead cross-functional efforts on fraud, disputes, declines, and global expansion.
• Coordinate with Account Management and other user-facing teams to support users.
• Lead user-facing meetings in person or via video.
• Contribute to ongoing design of the support offering.
• Create user-facing content for long-term solutions.
• Partner with other TAMs to deliver expert billing support.
• Conduct on-site visits to deepen relationships and surface technical challenges.

Skills

Enterprise client-facing

Billing

SQL

APIs

Communication

Technical troubleshooting

Cross-functional collaboration

AI coding agents

Tools

Postman

xCode

Python

Webhooks

ETL

Job description

Who we are About the company

the company is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use the company to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support the company’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with the company.

What you’ll do

You will strategically support the company’s billing user segment consisting of complex and high-growth billing companies. You will develop deep relationships with your assigned accounts’ key stakeholders through frequent in-person meetings and technical account planning sessions.

Responsibilities

• Provide a gold standard experience to your assigned accounts' key stakeholders

• Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development

• Foster long-term user relationships that grow loyalty to the company and the company products

• Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion

• Work closely with Account Management and other user-facing teams as part of a larger effort to support users on the company

• Lead user-facing meetings both in person and through video chat

• Collaborate on the continued design of this support offering

• Create user-facing content for long-term solutions

• Partner closely with other Technical Account Managers supporting billing accounts as a subject matter expert on the billing industry to deliver differentiated technical support

• Engage in frequent on-site visits with billing users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders

• Drive publication of user case studies

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years of experience in enterprise-level client-facing work

• Demonstrated expertise supporting billing companies, usage-based, and hybrid monetization models; invoicing; revenue recovery; tax; revenue recognition; and the technical and operational challenges of scaling billing infrastructure.

• Strong product sense and energized by the challenge of solving difficult user-related problems

• Strong written and verbal communication skills

• Ability to lead complex integration conversations in a highly consultative and proactive manner

• Familiarity with APIs and ability to explaining API concepts to the company's largest and most technical customers

• Proficient in SQL and comfort building complex queries

• Familiarity using AI coding agents to solve problems

• Strong technical troubleshooting skills and experience interfacing with technical teams

• Adept client relationship management skills

• Ability to engage in business-level and technical conversations at multiple levels of the organization

Preferred qualifications

• Operations-savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes

• Experience practicing in small to medium scale project management

• Strong organizational skills and self-starting mindset

• Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL

• Ideal experience in the payments industry