Technical Account Manager, Billing

Stripe; San Francisco (CA); On-site; USD 148,000 - 223,000; Full time

Job summary

Stripe in San Francisco is seeking a Senior Technical Account Manager for the Billing team to support high-growth, enterprise customers. You will manage strategic relationships, lead technical account planning, and drive successful integration and adoption of Stripe billing products.

Ideal candidates have 10+ years in enterprise client-facing roles, deep billing domain knowledge, strong SQL and API communication skills, and a proven ability to resolve complex technical challenges with

Qualifications

• 10+ years of enterprise-level client-facing work.
• Demonstrated expertise supporting billing companies, usage-based models, invoicing, revenue recognition, and scaling billing infrastructure.
• Strong product sense and communication skills.
• Ability to lead complex integration conversations in a consultative manner.
• Familiarity with APIs and explaining API concepts to technical customers.
• Proficient in SQL and building complex queries.
• Experience using AI coding agents to solve problems.
• Strong technical troubleshooting and cross-functional collaboration skills.
• Adept client relationship management skills.
• Ability to engage in business-level and technical conversations at multiple levels.

Responsibilities

• Provide gold-standard experience to assigned accounts and stakeholders.
• Collaborate with Operations to provide current state, resources, and knowledge across support channels.
• Foster long-term relationships to increase Stripe product loyalty.
• Lead cross-functional collaboration to deliver operational solutions (fraud, disputes, product adoption, global expansion).
• Coordinate with Account Management and user-facing teams in Stripe."
• Lead user-facing meetings in person and via video.
• Contribute to design of the support offering and create user-facing content for long-term solutions.
• Partner with other TAMs to deliver billing industry expertise and differentiated support.
• Visit billing users on-site to deepen relationships and surface technical challenges.
• Publish user case studies.

Skills

Enterprise client-facing

SQL

APIs

Billing knowledge

Communication

Relationship management

Troubleshooting

Tools

Postman

xCode

Python

Webhooks

ETL

Job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

What you’ll do

You will strategically support Stripe’s billing user segment consisting of complex and high-growth billing companies. You will develop deep relationships with your assigned accounts’ key stakeholders through frequent in-person meetings and technical account planning sessions.

Responsibilities

• Provide a gold standard experience to your assigned accounts' key stakeholders
• Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
• Foster long-term user relationships that grow loyalty to Stripe and Stripe products
• Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion
• Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe
• Lead user-facing meetings both in person and through video chat
• Collaborate on the continued design of this support offering
• Create user-facing content for long-term solutions
• Partner closely with other Technical Account Managers supporting billing accounts as a subject matter expert on the billing industry to deliver differentiated technical support
• Engage in frequent on-site visits with billing users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders
• Drive publication of user case studies

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 10+ years of experience in enterprise-level client-facing work
• Demonstrated expertise supporting billing companies, usage-based, and hybrid monetization models; invoicing; revenue recovery; tax; revenue recognition; and the technical and operational challenges of scaling billing infrastructure.
• Strong product sense and energized by the challenge of solving difficult user-related problems
• Strong written and verbal communication skills
• Ability to lead complex integration conversations in a highly consultative and proactive manner
• Familiarity with APIs and ability to explaining API concepts to Stripe's largest and most technical customers
• Proficient in SQL and comfort building complex queries
• Familiarity using AI coding agents to solve problems
• Strong technical troubleshooting skills and experience interfacing with technical teams
• Adept client relationship management skills
• Ability to engage in business-level and technical conversations at multiple levels of the organization

Preferred Qualifications

• Operations-savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
• Experience practicing in small to medium scale project management
• Strong organizational skills and self-starting mindset
• Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
• Ideal experience in the payments industry

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual US base salary range for this role is $148,300 - $222,500.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out and set you apart especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.