Technical Account Manager

Stripe; Sydney Township (ND); On-site; USD 120,000 - 180,000; Full time

Job summary

Stripe is seeking a Technical Account Manager to support our largest and most complex users. You will build trusted relationships, provide strategic consultations, and identify opportunities to optimize technical operations and accelerate growth with Stripe.

The role emphasizes cross-functional collaboration across product, support, and success teams, with a focus on operational solutions and long-term client value.

Qualifications

• Minimum 3 years in enterprise-level client-facing roles.
• Strong written and verbal communication in English.
• Ability to lead complex integration conversations consultatively.

Responsibilities

• Provide a Gold Standard Experience to assigned accounts’ key stakeholders.
• Collaborate with Operations to share resources and knowledge for cross-team support.
• Foster long-term user relationships to grow Stripe loyalty and product adoption.
• Lead user-facing meetings in person and via video chat.
• Create user-facing content for long-term solutions.

Skills

Enterprise client-facing

English communication

API concepts explained

SQL basics

Technical troubleshooting

Client relationship management

Tools

Postman

Xcode

Python

Webhooks

ETL

Job description

About the team

Technical Account Managers work cross-functionally to support the largest and most complex Stripe users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

What you'll do

Responsibilities

• Provide a Gold Standard Experience to your assigned accounts' key stakeholders
• Work with the wider Operations team to provide current state, resources, and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product and feature feedback or development
• Foster long-term user relationships that grow loyalty to Stripe and Stripe products
• Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud, disputes, declines, product adoption, and global expansion
• Work closely with Customer Success and other user-facing teams as part of a larger effort to support users on Stripe
• Lead user-facing meetings both in person and through video chat
• Collaborate on the continued design of this support offering
• Create user-facing content for long-term solutions

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Minimum 3 years of experience in enterprise-level client-facing work
• Strong product sense and a drive to solve difficult, user-related problems
• Strong written and verbal communication skills in English
• Ability to lead complex integration conversations in a highly consultative and proactive manner
• Familiarity with APIs and ability to explain API concepts to the largest and most technical Stripe customers
• Familiarity with SQL and the ability to build basic queries and modify more complex ones
• Strong technical troubleshooting skills and comfort interfacing with technical teams
• A professional, confident, and collaborative personality as an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization

Preferred qualifications

• An operations-savvy mindset, with the ability to identify and eliminate process friction while continuing to build scalable processes
• Experience in small-to-medium-scale project management
• Strong organizational skills and self-starting mindset
• Experience with tools like Postman, Xcode, Python, Webhooks, and ETL
• Experience in the payments industry