Technical Account Manager - Auth0

United States Digital Space LLC; United States; Hybrid; USD 108,000 - 147,000; Full time

Benefits offered by this job

Equity (where applicable)

Healthcare coverage

Paid time off

Parental leave

Job summary

The company is seeking an experienced Technical Account Manager to join the TAM team and own Auth0 platform engagements for enterprise customers. You will build trusted relationships with stakeholders, guide identity and security decisions, and align product roadmaps with customer objectives.

Ideal candidates bring 5+ years in IT with 3+ years TAM or equivalent, strong CIAM knowledge, and experience with SaaS deployments. This hybrid role may involve travel and regional responsibilities.

Qualifications

• 5+ years of IT experience with 3+ years as a Technical Account Manager or similar in CIAM/Identity.
• Familiar with authentication/authorization protocols (OAuth, OIDC, SAML 2.0).
• Experience consuming APIs and HTTP methods.
• Understanding of SaaS/cloud services and their adoption/ integration.

Responsibilities

• Serve as trusted Identity Coach guiding customers with technical guidance and best practices.
• Learn customer business strategy through identity lens and build long-term relationships from developers to C-level executives.
• Conduct regular reviews with executives and with technical practitioners to show value and roadmap progress.
• Monitor customer health and proactively address risks and escalations.
• Collaborate to develop strategies to increase adoption and drive value of Auth0 platform.

Skills

OAuth/OpenID Connect/SAML 2.0

APIs/HTTP

CIAM

Cloud/SaaS

Communication

Customer relationships

Tools

SIEM

WAF

Job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. the company secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Get to know the company the company is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Auth0 and the company Platforms enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At the company, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box, we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

The the company Technical Account Management Team

The TAM team empowers the company customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer’s strategy for customer identity, workforce identity, and security posture while driving value in the company’s suite of products and, ultimately, retention at contract renewal.

The Auth0 Technical Account Manager Opportunity

This is an exciting opportunity for an experienced technical expert to join the TAM team. This role specialises in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. Basically, we make your login experience awesome. You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach. Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring the company delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture.

The ideal candidate for this role is competent with both technical delivery and customer business-facing engagement, preferably with experience in identity and security. They showcase both interest and adaptability to Identity, SDLC, and SaaS discussions, including agility in unpredictable customer interactions, with technical accuracy top of mind.

What you’ll be doing:

• Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
• Learn our customers’ business deeply, gaining deep insights into their strategies, goals, and challenges - through the lens of identity
• Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
• Conduct regular customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
• Conduct regular customer meetings with technical practitioners on identity solutions, technical guidance and best practices
• Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
• Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
• Analyze trends, identify areas for improvement, and take action to optimize customer outcomes
• Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
• Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach

Who you are:

• 5+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (or comparable technical practitioner role) in the customer identity/identity access management space
• Working proficiency in the following core CIAM areas or technical competencies:
• Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
• Consuming APIs and HTTP request methods
• High-level understanding of custom consumer and SaaS apps both web and native, including their architecture, user experience considerations, and common integration patterns
• Security and performance monitoring, and 3rd party signals integrations (SIEM, WAF, etc)
• Understanding of the general cybersecurity landscape with respect to threats and challenges
• Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
• Understanding of software development lifecycle and application builder practices
• A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives
• Strong business acumen, history of success owning enterprise segment customer relationships and escalations
• Ability to track and manage the moving parts of multiple parallel initiatives or projects
• Strong presentation and whiteboarding/diagram skills
• Excellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels, from a developer to C-level exec
• Ability to influence customer behaviour & health metrics across a portfolio of customers
• This position may be located in Dublin with some travel required (under 25% of the time)
• #LI-RB4#LI-HYBRID

Below is the annual On Target Compensation (OTE) range for candidates located in the United Kingdom. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, the company offers equity (where applicable) and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.the company.com/gbr.

The OTE range for this position for candidates located in the United Kingdom is between:

£79,000—£108,000 GBP

The the company Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection.