Senior Technical Consultant, Auth0

Talanto; Bellevue, Northern (WA, KY); Hybrid; USD 176,000 - 242,000; Full time

Job summary

Auth0 is seeking an experienced technical consultant to lead hands‑on implementation and deployment projects for post‑sales customers. You will gather requirements, craft design and deployment solutions, mentor customers, and coordinate with Product, Engineering, and Support to ensure successful outcomes.

The role requires deep knowledge of identity protocols (OAuth, OpenID Connect, SAML 2.0, WS-Federation), strong communication, and the ability to operate both independently and within

Qualifications

• 5+ years experience delivering solutions to external customers.
• Experience with identity federation and robust access control models (OAuth, OpenID Connect, SAML 2.0, WS-Federation).
• Ability to work independently and multi‑functionally supporting client work.
• Experience designing and implementing security and identity management solutions for critical systems and business programs.
• Knowledge of typical enterprise identity life cycle management processes and standards.
• Hands-on contributor capable of mentoring others.

Responsibilities

• Provide hands-on implementation and deployment services to customers post‑sales.
• Gather, analyze, and document post‑sales requirements.
• Communicate with customers and partners at the appropriate technical/functional level.
• Deliver design and deployment solutions that drive customer satisfaction.
• Lead project scope, schedule, status, and documentation management.
• Mentor and train customers on the service.
• Serve as liaison between Customers and Product Management to drive development.
• Collaborate with Engineering and Support to address escalated issues.
• Coordinate with Sales on up-sell and cross-sell opportunities.
• Perform hands-on technical design, configuration, and troubleshooting of the service.
• Shape growth and scalability by designing new offerings.
• Apply knowledge of cloud architectures and enterprise on-prem landscapes.
• Utilize software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc).
• Apply identity lifecycle management standards.
• May provide mentoring to less experienced team members.
• Ensure quality and time management processes are followed.
• Commit to a knowledge repository for deployment standard methodologies.

Skills

OAuth 2.0

OpenID Connect

SAML 2.0

WS-Federation

Node.js

Mobile development

Education

Bachelor's degree in Computer Science or related field

Tools

Node.js runtime

Job description

Important: if an employer asks you to log into their system via iCloud or Google, send a code, an SMS or Telegram password, run some code, or install software — refuse. These are signs of fraud.

Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. •••• secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

COMPANY DESCRIPTION:

•••• is the foundation for secure connections between people and technology. By harnessing the power of the cloud, •••• allows people to access applications on any device at any time, while allowing for strong security protection. The •••• service integrates directly with an organization’s existing directories and identity systems, as well as 6,500+ applications.

Because •••• runs on an integrated platform, organizations can implement •••• quickly at large scale and low total cost.

Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust •••• to help their organizations work faster, boost revenue, and stay secure.

In this role, you will be tasked with providing hands‑on implementation and deployment services to our customers. We are looking for an experienced, enthusiastic and hands‑on leader who can rapidly learn the Auth0 platform, our technology and the value proposition that we bring to customers of all sizes. You will lead multiple concurrent customer deployment projects with the number one goal to ensure long‑term customer success. Additionally you will engage with the full Customer Success team in order to assure a smooth transition post‑deployment to the support/maintenance phases. Finally, you will also be responsible for the continuous improvement of delivery processes and methods.

This role is for the Auth0 product unit and you’ll be supporting Auth0 customers.

• Work hands on with •••• customers, primarily in a post‑sales role, to provide innovative consulting services.
• Gather, analyze, and document post‑sales requirements.
• Communicate to customers and partners at the technical and/or functional level appropriate for the situation.
• Be dedicated to providing excellent design and deployment solutions resulting in extraordinary customer satisfaction.
• Be prompt and deliver high quality service and leadership to align with customer goals and requests.
• Manage project scope, schedule, status, and documentation.
• Mentor and train customers on the service.
• Act as a liaison between Customers and Product Management to drive product development.
• Lead interaction and collaboration with other •••• teams such as Engineering and Support as needed to address escalated issues.
• Interact with management and other roles within the customer organization and •••• .
• Collaborate with the sales team on existing customers up‑sell and cross‑sell opportunities.
• Perform hands on technical design, configuration, and troubleshooting of the •••• service.
• Shape and Influence •••• ’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction.
• Apply knowledge of technologies and protocols to support identity federation and robust access control models, such as SAML 2.0, WS‑Federation, OAuth, and OpenID Connect.
• While providing customer service, apply knowledge of cloud architectures as well as complex enterprise on‑premise IT landscapes.
• Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc) when working with customers.
• Utilize knowledge of typical enterprise identity life cycle management processes and standards.
• May provide mentoring, guidance, and expertise to less experienced team members.
• Ensure quality and time management processes are followed by team (e.g., change controls, time tracking).
• Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement.
• 25% future travel required to customer sites.

Minimum REQUIRED Knowledge, Skills, and Abilities:

• 5+ years experience as a technical consultant delivering solutions to external customers.
• Experience with technologies and protocols to support identity federation and robust access control models (e.g., OAuth, OpenID Connect, SAML 2.0, WS‑Federation).
• Some knowledge of enterprise web technologies, security and cutting‑edge infrastructures.
• Ability to work independently and multi‑functionally supporting the development of client work you're doing.
• Experience in designing and implementing security and identity management solutions to support critical systems and business programs
• Knowledge of typical enterprise identity life cycle management processes and standards.
• Able and willing to be a hands‑on contributor
• Superb communication skills, including issue tracking, triaging and crisis management.

Preferred Skills and Experience:

• Experience in delivering Auth0 implementations for organizations
• Experience with Node JS runtime environment
• Mobile development experience (iOS and Android)

Problem Solving:

• Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
• Asks probing questions to elicit facts and clarify a situation.
• Identifies critical issues with ease.
• Engages appropriate resources to obtain information, seek suggestions and acquire assistance.
• Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets.

Communication:

• Communicates with internal and external customers and all levels of management.
• Effectively communicate technical information to non‑technical audiences.
• Delivers informative, well‑organized presentations.
• Understands how to communicate difficult/sensitive information thoughtfully.
• Uses active listening skills to figure out and understand the customer's business goals, objectives and priorities.

Team and Customer Interaction:

• Communicates effectively with customers to identify needs and evaluate alternative technical solutions with customers.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

Education:

A Bachelor's degree (or equivalent relevant experience) in Computer Science, Information Technology or related discipline required.

The OTE range for this position for candidates located in the San Francisco Bay area is between:$176,000—$242,000 USD