Technical Account Manager – Data Privacy Compliance Automation

Glenborn Corporation; New York (NY); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Technical Account Manager to enhance client satisfaction and ensure successful platform implementation. In this dynamic role, you will leverage your problem-solving skills and technical expertise to support clients from major institutions. You will play a pivotal role in educating clients about data privacy and governance, ensuring they derive maximum value from the tools provided. With a focus on building strong relationships, you will collaborate with various teams to deliver exceptional support. If you are passionate about technology and client success, this opportunity is perfect for you.

Benefits

100% Medical and Dental Insurance

Remote-first Office Hours

Sponsored Company Lunches

Parental Leave

401K Plan

Equity Options

Qualifications

• 3+ years of client management and technical support experience required.
• Strong engineering background preferred in CS, Mathematics, or Software Engineering.

Responsibilities

• Manage client relationships and ensure satisfaction with the platform.
• Educate clients on data privacy regulations and platform features.

Skills

Client Management

Technical Support

Problem Solving

Relationship Management

Data Privacy Knowledge

Time Management

Education

Bachelor's Degree in Computer Science or related field

Experience in Data Science or Mathematics

Job description

Our client’s solutions empower engineering teams to integrate privacy considerations into the SDLC process – from planning through to post-deployment. They believe that by building their product for Data Privacy & AI Governance they can solve the world’s most critical and challenging problems of trust and safety in data and AI-driven enterprise on behalf of every person. In their view, serving the developer community is the fastest way to facilitate truly respectful systems. While the company believes in technical approaches to better privacy, they understand legal teams hold ultimate accountability for regulatory compliance in most organizations. Our client makes it easy to follow the law by reducing the manual effort needed for privacy rights fulfillment, and by providing first-class proprietary reporting tools to validate compliance practices.

About the Role

Technical Account Managers (TAMs) work directly with clients at some of the world’s most important institutions ensuring their successful implementation and ongoing use of our client’s platform. In this role, you’ll apply your problem-solving ability, creativity, and technical skills to answer questions, resolve technical issues, and proactively ensure your clients understand the latest governance regulations and new features of the platform. Your main goal will be to ensure key customers are happy and satisfied with all of the products they have purchased. You will be responsible for managing the client relationship, ensuring they are getting full value out of the tool, partnering with our client’s Sales, Deployment, Product, and Engineering teams to provide the highest level of support, and working to ensure adoption and growth within your accounts. As the clients you support grow, the scope of work will expand as well as you will be responsible for supporting all live products.

Core Responsibilities:

• A highly analytical approach and eagerness to solve technical problems in a rapidly changing product and industry landscape.
• Experience and curiosity for working with clients to educate them to become the best data privacy and governance champions.
• Ability to collaborate efficiently with client teams that are both technical and non-technical – understanding your audience and knowing how to speak to it.
• Proactivity to never leave a client unanswered and unhappy – the ability to context switch rapidly and a pride in over-serving clients.

Requirements:

• 3+ years of relevant, post-college work experience.
• Proven proficiency in client management, relationship management, technical support and training.
• Prior experience in account, relationship or technical management a requirement.
• Experience in a related privacy, compliance security field a bonus.
• Strong engineering background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics, and Data Science.
• Exceptional time, task, and resource management skills.
• Ability to plan for and keep track of multiple requests and deadlines.
• Willingness to continue building skills through educational opportunities.

Benefits:

• Competitive Salary + OTE + Equity
• 100% medical and dental insurance coverage for you and your dependent(s)
• Remote-first office hours and vacation policy
• Sponsored company lunches and events
• Parental leave and 401K plan

To Apply:

Apply below or email us your resume at [e-mail]