Technical Account Manager

ISOutsource; Washington, Seattle (Washington County, WA); On-site; USD 102,000 - 124,000; Full time

Benefits offered by this job

Access to senior leadership

Autonomy of schedule

Room for growth and promotion from内部

Job summary

ISOutsource is seeking a Technical Account Manager (TAM) to own day-to-day client relationships and advocate for client success. You will coordinate across engineering, support, and vendors to ensure service delivery meets commitments and client expectations.

The role emphasizes proactive communication, issue resolution, and strategic retention/growth planning with quarterly business impact in mind.

Qualifications

• 3+ years of client relationship or account management experience in IT services or MSP environments.
• Bachelor’s degree in technology, business, or an equivalent mix of education and experience.
• Valid driver’s license and ability to travel locally to client sites.
• Experience working with diverse client stakeholders and service delivery teams.

Responsibilities

• Own the day-to-day client relationship and act as primary operational contact.
• Build trusted relationships through proactive communication and follow-through.
• Monitor client satisfaction, service performance, and retention risk.
• Coordinate delivery across engineering, support, project, and vendor teams.
• Manage client issues, escalations, priorities, and resolution actions.
• Develop retention and growth strategies balancing client needs and value.
• Prepare proposals, renewals, and growth forecasts with accuracy.
• Support onboarding, offboarding, and billing inquiries as needed.

Skills

ITSM principles

Client relationship management

Account management

Problem solving

Communication skills

MS Office Suite

Education

Bachelor's degree in technology or business

Tools

Microsoft Office Suite

Job description

We are only able to hire candidates that are currently located in WA, OR, ID, CO, FL, NC, TX, and AZ.

The Opportunity

As a modern technology consulting firm, ISO is at the forefront of change. We strengthen our clients with technology solutions that help them boost performance, streamline processes, and excel at serving their clients.

With ISO, you’ll join a profitable, established company with over 500 clients throughout the Western United States.You can expect a fun, energetic, fast-paced environment where you are encouraged to bring your ideas and expertise, focus on our clients, try new things, and learn from mistakes and successes.

OurCore Values

• We areclient centric.
• We areinnovative.
• We areresults driven.
• We pursueexcellence.
• We aretrustworthy.
• Weempower our team.

Why ISOutsource?

• Access to Management and Senior Leadership.
• Autonomy of schedule.
• Ability to define your own niche within the organization.
• Exposure to a wide range of technologies.
• Monthly training and career enhancing opportunities.
• Being part of a highly skilled team who is willing to help and share knowledge.
• Tons of room for growth, ISO has a long history of promoting from within.
• A company emphasis on work/life balance.

We Take Care of Our People

• Excellent total compensation package
• A salary range of $102,000 to $124,000 annualized
• Achievable quarterly bonuses.
• Competitive insurance benefits package includes health, dental, vision, life, disability coverage.
• 401(k) & Employer match
• Generous Paid Time Off schedule
• Parking and mileage reimbursement
• Stocked snacks, sodas, coffee, and lots of treats (including healthy alternatives)
• Monthly team activities include trivia nights, holiday parties and more.

Work you will do as an ISOutsource Technical Account Manager (TAM):

• Own the day-to-day client relationship and serve as the primary operational point of contact and client advocate.
• Build trusted relationships through proactive communication, regular check-ins, and consistent follow-through.
• Monitor client satisfaction, account health, service performance, and retention risk, taking action when concerns arise.
• Coordinate service delivery across engineering, support, project, consulting, and vendor teams to ensure client needs are met.
• Manage client issues and operational escalations, determining priorities, resources, communication, and appropriate escalation paths.
• Drive complex client issues to resolution and ensure accountability for commitments and follow-through.
• Review service trends, recurring issues, and client feedback to identify risks and recommend service improvements.
• Support onboarding, offboarding, service transitions, contract administration, billing inquiries, and invoicing accuracy.
• Partner with Consultants and Engineers to identify client needs, growth opportunities, and supportable solutions.
• Develop and recommend retention and growth strategies that balance client needs, technical feasibility, and long-term account value.
• Prepare, present, and follow up on proposals and recommendations while maintaining accurate renewal and growth forecasts.
• Help clients understand the business value and operational impact of recommended investments.
• Support Net Revenue Retention objectives through client retention, expansion, and strong account management.
• Complete daily time entry and perform other duties as assigned.

Our ideal candidate will possess the following qualities:

• Strong organizational skills with the ability to manage multiple priorities and follow through on commitments.
• Sound judgment, critical thinking, and effective problem-solving skills.
• Client-focused mindset with a commitment to delivering high-quality outcomes.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to build trusted client and internal relationships.
• Ability to prioritize effectively, meet deadlines, and navigate changing client needs.

Highlysought-afterexperience and skill includes:

• Strong understanding of IT Service Management (ITSM) principles and practices.
• Experience working within IT services, consulting, or a Managed Service Provider (MSP) environment.
• Proficiency with Microsoft Office Suite.

Requirements:

• 3+ years of client relationship, account management, or similar experience, preferably within IT services, consulting, or managed services.
• Bachelor’s degree in technology, business, or a related field, or an equivalent combination of education, certifications, and relevant professional experience.
• Valid driver’s license and automobile insurance.
• Ability to travel locally to client sites as needed.

ISOutsource is an equal opportunity firm.

We are driven by seeing our team succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to race, color, sex, religion, age, marital status, national origin, citizenship or immigration status, the presence of any sensory, mental, or physical disability, genetic information, honorably discharged veteran or military status, sexual orientation, gender identity, political ideology, status as a victim of domestic violence, harassment, sexual assault or stalking, family status, source of income, or any other status or characteristic protected by applicable local, state or federal law.

Final candidates will be required to submit to a complete background check.