Technical Account Manager

ZipRecruiter; Washington (District of Columbia); Remote; USD 108,000 - 132,000; Full time

Job summary

Axonius is searching for a Technical Account Manager to bolster client engagement with federal entities. This role demands a blend of technical expertise and exceptional communication skills, ensuring client needs are met while promoting Axonius solutions. With responsibilities ranging from client relationship management to technical presentations, you'll become an invaluable asset in enhancing cybersecurity strategies for the U.S. government.

Qualifications

• 3+ years in cybersecurity or IT, preferably in federal or enterprise software.
• Strong understanding of Internet protocols and network configuration.
• Basic programming knowledge (Python, Java) and familiarity with data formats.

Responsibilities

• Serve as the primary technical point of contact for federal clients.
• Conduct technical presentations and training sessions.
• Identify opportunities for product upsells and renewals.

Skills

Technical expertise

Communication

Leadership

Problem-solving

Analytical skills

Education

Bachelor's degree in computer science or IT

Tools

Python

Java

APIs

JSON

SQL/NoSQL

Job description

Job DescriptionJob DescriptionSalary: $108,000K - $132,000K USD

Axonius Federal Systems LLC (AFS) gives federal agencies the confidence to control complexity by mitigating threats, navigating risk, automating response actions, and complying with federal cybersecurity regulations and guidelines such as Zero Trust, NIST Cybersecurity Framework, CDM, FISMA, and BOD 23-01.

Headquartered in the DC-metro area with employees across the country, Axonius Federal has an installed customer base spanning the civilian sector and every branch of the DoD.

Axonius has been recognized with the Great Place to Work Certificationand was named toDuns Best Start Up Companies to Work for Over 100 Employees. For two years in a row, Axonius was on theDeloitte Technology Fast 500 listas well as included onInc. magazine's 2022 Best Workplaces list.

For more on how AFS supports the mission of the U.S. government to improve security, visit https://www.axonius.com/axonius-federal

Role Overview:

Axonius is seeking a Technical Account Manager to join our growing team. As a Technical Account Manager at Axonius, you will be responsible for building and maintaining long-term relationships with federal clients, understanding their unique business needs, and aligning Axonius solutions to meet those needs. Your technical expertise, combined with exceptional communication, leadership, and problem-solving skills, will enable you to deliver outstanding customer experiences, drive customer retention and growth, and inspire the Technical Account Manager team.

Key Responsibilities:

• Serve as the primary technical point of contact for federal clients, establishing and maintaining strong relationships to become a trusted advisor.
• Understand clients' business objectives, IT infrastructure, and security requirements to effectively align Axonius solutions with their needs.
• Conduct in-depth technical presentations, use case workshops, and training sessions to showcase the value and capabilities of Axonius products and services.
• Collaborate with cross-functional teams, including sales, customer success, and product management, to ensure successful implementation and adoption of Axonius solutions.
• Act as a customer advocate within Axonius, relaying feedback, feature requests, and enhancement opportunities to the product and engineering teams.
• Proactively identify opportunities to expand product usage within client organizations, driving upsells and renewals.
• Provide basic guidance and troubleshooting assistance to clients, addressing technical challenges, and ensuring smooth operation of Axonius solutions.
• Stay up to date with industry trends, emerging technologies, and competitive landscape to maintain a deep understanding of the security and IT landscape.
• Implementing best practices, tools, and processes to enhance customer success and team efficiency.
• Other duties as assigned.

Minimum Qualifications:

• 3+ years of combined experience within the cybersecurity or IT industry, preferably in a federal or enterprise software environment; With 1+ of those years proven experience in a technical account
• Strong understanding of how Internet protocols work (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.)
• Knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management.
• Strong problem-solving and analytical skills, with the ability to quickly understand and resolve technical issues.

Qualifications:

• Bachelor's degree in computer science, information technology, or a related field is a plus.
• Basic understanding of one or more programming (Python, Java, etc.) and experience with APIs, scripting, or automation.
• Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.)

We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of , , ancestry, , , , , , , citizenship, marital status, disability, or Veteran status.

By submitting your application to us, you acknowledge that your personal data will be processed in accordance with our Global Job Candidate Privacy Notice.

Axonius Federal Systems participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781dhs.gov/e-verify

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