Technical Account Manager

Philips; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking health technology company as a Technical Account Manager, where your expertise with the Tasy healthcare information system will empower healthcare providers. In this role, you'll build strong relationships with clients, ensuring they maximize the benefits of our solutions. Collaborate with diverse teams, travel frequently to meet clients, and contribute to a mission that prioritizes quality healthcare for all. Your skills in communication and customer service will be key in driving successful project outcomes and enhancing client satisfaction.

Qualifications

• Hands-on experience with the Tasy system (implementation, support or consulting).
• Strong interpersonal and communication skills.

Responsibilities

• Act as a trusted technical advisor to healthcare customers using Tasy.
• Lead on-site visits and system assessments.

Skills

Tasy system experience

Interpersonal skills

Communication skills

Customer-first attitude

Fluent Spanish

Education

Bachelor's degree in IT

Bachelor's degree in Engineering

Bachelor's degree in Healthcare

Job description

Job Title: Technical Account Manager

Your Role:
As a Technical Account Manager, you will serve as the primary technical point of contact for Philips customers using the Tasy healthcare information system in Mexico. You will work closely with customers to ensure successful use and adoption of our solutions, providing strategic support and strengthening long-term relationships.

Key Responsibilities:

1. Act as a trusted technical advisor to healthcare customers using Tasy
2. Lead on-site visits, system assessments and ongoing customer engagement activities
3. Collaborate cross-functionally with service, sales, and product teams
4. Identify customer needs and proactively propose solutions and improvements
5. Support project delivery and post-implementation success metrics

You are the right person if:

1. You have hands-on experience with the Tasy system (mandatory) (implementation, support or consulting).
2. You have strong interpersonal and communication skills, with a customer-first attitude.
3. You have a bachelor's degree in IT, Engineering, Healthcare or a related field.
4. Fluent Spanish (Portuguese and/or English desirable), availability to travel frequently to visit clients in different regions.

How we work together

We believe that we are better together than apart. For our field roles, work is most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.