Technical Account Manager

Premier Healthcare Solutions; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Premier Healthcare Solutions seeks a Technical Account Manager to oversee a portfolio of enterprise analytic customers, drive adoption, value realization, and maintain strong customer relationships while coordinating with internal Premier technical teams.

You will ensure timely responsiveness, support expansion opportunities through cross-functional collaboration, and translate client needs into product feedback.

Qualifications

• Minimum 5+ years IT/customer service experience or related field.
• Experience with enterprise analytics or IT solutions a plus.
• Willingness to travel up to 25% as needed.

Responsibilities

• Manage a portfolio of customers with enterprise analytic solutions.
• Develop strong customer relationships to become trusted advisor.
• Execute programs to monitor adoption, value realization and satisfaction.
• Collaborate cross-functionally to resolve issues and identify expansion opportunities.
• Provide business acumen to help evolve solutions and manage client feedback for future releases.

Skills

Program management

Technology experience

Healthcare analytics

Customer value focus

English communication

Travel readiness

Time management

Analytical thinking

Education

High School Diploma or GED

Job description

Technical Account Manager

What you will be doing:

The Technical Account Manager (TAM) manages a portfolio of customers who have implemented our Enterprise Analytic technology solutions with the goal of increasing product usage, expansion and overall adoption to ensure member value. This position is an integral part of Premier's long -term relationship with its customers. The efforts put forth by this person will directly impact the value realized and the ultimate success of the business relationship. Beyond direct interaction with our customers, TAM's will work with internal Premier technical business units to ensure customer needs are being met in a timely manner. To succeed in this role, this person must have an intense focus on customer value with strong influence abilities.

Key Responsibilities

• Responsibility #1
• Develop strong customer relationships that enable Premier to become a trusted advisor to our customers.
• Execute programs to ensure that Premier is fully aware of the customer's adoption level, value realization, and overall satisfaction with the enterprise technology solution(s).
• Responsibility #2
• Collaborate cross functionally to achieve customer satisfaction and resolve customer issues in a timely fashion.
• Collaborate with Sales Account Management and executives to identify areas of solution expansion and adoption opportunities.
• Responsibility #3
• Provide business acumen for customers and strive to understand the business problem we are solving in order to best manage the evolution of the solution and exceed customer expectations.
• Responsibility #4
• Develop strong technical understanding of all Enterprise Analytic products.
• Responsibility #5
• Work with the product management and product development organization to channel client feedback and solutions into future releases of the product(s).

Required Qualifications

• Work Experience:
• Years of Applicable Experience - 5 or more years
• Education:
• High School Diploma or GED (Required)

Preferred Qualifications

• Skills:
• - Program management experience
• - Technology experience
• - Healthcare analytics/data experience
• - Able to support Premier customers during their working hours.
• - High level knowledge of enterprise IT organizational, business, and technical environments
• - Understanding of enterprise software implementation practices
• - Enthusiastic personality and self-starter with an ability to identify areas for improvement.
• - Strong time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure.
• - Strong analytical skills, detail-oriented, persistent, and not afraid to ask questions. Able to analyze, implement and improve complex systems/processes.
• - Excellent oral and written English communication skills.
• - Willingness to travel; travel could be up to 10-25% depending on location of customers.
• - Preferred Qualifications
• - Relevant Experience to include:
• - Able to support Premier customers during their working hours.
• - High level knowledge of enterprise IT organizational, business, and technical environments
• - Understanding of enterprise software implementation practices
• - Minimum of 5 years of IT customer service experience / strong customer focus
• - Minimum of 5 years of technical account management, engagement management, system implementation, technical support or system integration consulting experience
• - Minimum of 2 years of experience communicating with internal Senior Management and managing multiple, simultaneous, cross-functional work streams
• - Enthusiastic personality and self-starter with an ability to identify areas for improvement.
• - Strong time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure.
• - Strong analytical skills, detail-oriented, persistent, and not afraid to ask questions. Able to analyze, implement and improve complex systems/processes.
• - Excellent oral and written English communication skills.
• - Willingness to travel; travel could be up to 10-25% depending on location of customers.
• - Ability to work outside of normal business hours during extraordinary events to ensure customer satisfaction and success.
• Experience:
• - Able to support Premier customers during their working hours.
• - High level knowledge of enterprise IT organizational, business, and technical environments
• - Understanding of enterprise software implementation practices
• - Minimum of 5 years of IT customer service experience / strong customer focus
• - Minimum of 5 years of technical account management, engagement management, system implementation, technical support or system integration consulting experience
• - Minimum of 2 years of experience communicating with internal Senior Management and managing multiple, simultaneous, cross-functional work streams
• - Enthusiastic personality and self-starter with an ability to identify areas for improvement.
• - Strong time management skills to prioritize workload, multi-task, meet deadlines, and manag