Technical Account Manager

TrustArc; United States; Remote; CAD 110,000; Full time

Job summary

Join a forward-thinking company as a Technical Account Manager, where you will play a crucial role in integrating innovative privacy solutions for diverse clients. This position offers the chance to build lasting relationships while ensuring client satisfaction through strategic insights and technical support. With a focus on professional growth, you will engage in a collaborative environment that values work-life balance and continuous learning. If you are passionate about technology and data privacy, this role provides an exciting opportunity to make a significant impact in a rapidly evolving field.

Benefits

Health, Vision, and Dental Care

Endless PTO Program

100% Work from Home

$2,500 Active Employee Referral Program

Qualifications

• 4-7 years of experience in software technical support or Account Management.
• Strong understanding of technological platforms and web infrastructure.

Responsibilities

• Provide strategic client services to complex clients.
• Identify opportunities to expand customer adoption of TrustArc products.

Skills

Data Analysis

Client Communication

Project Management

Troubleshooting

Web Architecture Knowledge

Education

Bachelor's Degree

Tools

HTML

CSS

JavaScript

Microsoft Excel

Job description

About Us

As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.

We invest in our team member’s work-life balance, with unlimited paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have weekly virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more.

All of our above initiatives and employee support is in line with our seven core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent and Effective. We like to encourage our employees to end each day with the question: “Which value(s) did I demonstrate today?” And we acknowledge exceptional work through our semi-annual awards, which includes a paid vacation!

The Opportunity

As a Technical Account Manager, you will be responsible for the successful integration of TrustArc products, supporting small to enterprise level clients, and developing strong relationships with our clients that will lead to retention and growth of the business. You will identify overall areas for improvement and strive to improve client satisfaction. This position requires strong attention to detail, experience managing enterprise level clients, data analysis skills, great organizational skills, strong troubleshooting skills, and intermediate to advanced knowledge of web architecture. Having these attributes will help the team consistently exceed customer requirements. This role will also require some “On-Call” support duties.

What You Will Do

• Provide strategic and tactical client services to complex and high touch clients.
• Understand customer needs and translate this need into strategic solutions and recommendations.
• Presenting and facilitating large group meetings for small through enterprise clients with regards to the TrustArc product suite.
• Provide technical assistance and troubleshooting to your clients during implementation and deployment of the TrustArc technology products.
• Work with the engineering team to scope, prioritize, and manage customer requests.
• Demonstrated successes in client communication (written and verbal) from prior work experiences.
• Strong communication skills that span 1:1 interactions as well as large group meetings for different audiences.
• Are the Point of Contact with your clients, thus the Subject Matter Expert with regards to all the Technical TrustArc products.
• Able to work effectively in a fast-paced environment and take the initiative to learn products quickly.
• Strong project-management skills; you easily complete projects within agreed-upon timelines, maintain organized documentation of projects and tasks with established projected completion dates, and can monitor the timeline of requested tasks and manage client expectationsIdentify opportunities to help expand customer adoption of TrustArc products.

What You Will Bring

• Bachelor’s degree and 4-7 years of experience in software technical support, Account Management, or a Technical customer-facing role.
• Strong understanding of technological platforms and web infrastructure.
• Knowledge of online ad serving systems on desktop and mobile is desired.
• Intermediate knowledge of HTML/CSS/JavaScript and debuggers e.g. Chrome DevTools.
• Understanding of technical documentation including product specs and API integrations.
• Intermediate knowledge in Microsoft Excel—data analysis skills, including pivot tables, formulas, charts, and data cleaning.
• Ability to work effectively cross-functionally with Product, Engineering, and Sales.
• Excellent customer relationship skills (Client facing, ability to assess client needs and interact with all levels of management, including and up to executive level).
• A successful candidate will have experience connecting with and managing multiple clients in a consistent and positive manner.
• It is highly preferred that the Technical Account Manager has a customer facing background, experience with supporting enterprise level clients, as well as an appreciation for and desire to learn more about privacy to help expand customer adoption of TrustArc products.

Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway and give us both the chance to find out!

What We Offer

• Health, Vision, and Dental Care (also available for partner).
• Endless PTO Program.
• 100% Work from Home.
• Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle.
• $2,500 active employee referral program

Compensation: up to $110,000 CAD per year

Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

Equal Opportunity

TrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.

$110,000 - $110,000 a year