Technical Account Manager

Jobtailor; Town of Florida (NY); On-site; USD 110,000 - 190,000; Full time

Job summary

Jobtailor is seeking a seasoned Technical Account Manager in the New York area to serve as a cross-product technical expert for enterprise clients. You will nurture relationships with key technical stakeholders and proactively address complex issues by coordinating across product, engineering, and services teams.

You will monitor client health, deliver remediation plans, and contribute to root-cause analyses to drive durable solutions.

Qualifications

• Bachelor’s degree required.
• 5+ years in a TAM, production operations, solution engineering, sales engineering, or integration consulting role in an enterprise technology context.
• Experience effectively communicating complex features and technical systems in detail.
• Proven relationship management skills with ability to communicate with technical and non-technical audiences.
• Knowledge of financial and payments industry, including market trends, challenges, and opportunities.
• For positions located in the US, conditional offers require a drug test.

Responsibilities

• Act as clients’ cross-product technical expert, offering a client-specific lens on the FIS technology ecosystem and intersections with the client’s broader technology stack.
• Develop relationships with key technical client stakeholders.
• Proactively identify technical issues and develop client-specific remediation plans with cross-functional stakeholders.
• Provide clients world-class support by monitoring and assisting in issue resolution.
• Review and enhance root cause analyses before client delivery.
• Assist in coordinated resolution of cross-departmental technical challenges.
• Collaborate with cross-functional teams, including development, to implement tailor-made solutions.
• Monitor client technical health proactively, identify areas for improvement, and implement strategies to enhance technical customer success.
• Maintain extensive knowledge of FIS products, technical specifications, functionalities, and interoperability.

Skills

Technical Account Management

Client Relationship Management

Financial Technology Knowledge

Cross-Functional Collaboration

Issue Resolution

Education

Bachelor’s degree

Tools

FIS Products

Technical Specifications

Interoperability

Job description

• Act as clients’ cross-product technical expert, offering a client-specific lens on the FIS technology ecosystem and intersections with the client’s broader technology stack
• Develop relationships with key technical client stakeholders
• Proactively identify technical issues and develop client-specific remediation plans with cross-functional stakeholders
• Provide clients world-class support by monitoring and assisting in issue resolution
• Review and enhance root cause analyses before client delivery
• Assist in coordinated resolution of cross-departmental technical challenges
• Collaborate with cross-functional teams, including development, to implement tailor‑made solutions
• Monitor client technical health proactively, identify areas for improvement, and implement strategies to enhance technical customer success
• Maintain extensive knowledge of FIS products, technical specifications, functionalities, and interoperability

Requirements

• 5+ years of experience in a TAM, production operations, solution engineering, sales engineering, or integration consulting role in an enterprise technology context
• Bachelor’s degree
• Preference for relevant previous experience in financial technology services
• Experience effectively communicating complex features and technical systems in detail
• Proven relationship management skills with ability to communicate with technical and non-technical audiences
• Knowledge of financial and payments industry, including market trends, challenges, and opportunities
• Growth mindset with the ability to collaborate across functions such as sales, marketing, and services
• For positions located in the US, conditional offers require a drug test

Core Competencies

Demonstrates expertise in technical account management and client relationship building within the financial technology sector, with a focus on proactive issue resolution and cross-functional collaboration to enhance customer success.

Highest-signal resume keywords

• Technical Account Management
• Client Relationship Management
• Financial Technology Knowledge
• Cross-Functional Collaboration
• Issue Resolution

Hard Skills

• Technical Expertise
• Root Cause Analysis
• Solution Engineering
• Integration Consulting
• Production Operations

Soft Skills

• Effective Communication
• Growth Mindset
• Relationship Management

Industry Keywords

• Financial Services
• Payments Industry
• Market Trends
• Technical Customer Success

Tools & Technologies

• FIS Products
• Technical Specifications
• Interoperability