Technical Account Manager

Generation IX Technologies; Los Angeles (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision coverage

401(k)

Paid time off

Professional development budget with认证

Job summary

Generation IX Technologies in Los Angeles seeks a technical consultant to own a book of 15–25 managed services accounts, drive technology roadmaps, and retain and grow that book.

You will run business reviews, translate findings into prioritized recommendations, and work with senior leadership to expand the portfolio and advance toward a senior TAM role, with earnings tied to performance and book growth.

Qualifications

• 2+ years in an MSP, IT support, or client-facing technical role.
• Solid technical foundation in Microsoft 365, endpoints, and networking with security tooling.
• Familiarity with security and compliance drivers (NIST CSF / CIS Controls a plus).
• Ability to own retention/renewal targets or expansion quotas.
• Strong communication skills for executive-facing conversations.
• Experience with PSA/RMM tooling is a plus.

Responsibilities

• Own a book of 15–25 managed services accounts.
• Run scheduled business reviews using lifecycle, asset, and security data to drive roadmap conversations.
• Build and maintain technology roadmaps covering infrastructure, security, and compliance.
• Translate security assessments and compliance requirements into prioritized, budgeted recommendations.
• Identify and scope opportunities: projects, security additions, seat growth, and upgrades.
• Serve as first point of contact for strategic concerns, escalating when needed.
• Support renewals and proactively manage account health to prevent churn.
• Maintain accurate account plans, opportunity pipeline, and forecast in CRM/PSA.

Skills

MSP experience

Technical credibility

Security & compliance awareness

Quota ownership

Strong communication

PSA/RMM tooling

Tools

ConnectWise

NinjaOne

Job description

Generation IX is a managed IT and cybersecurity provider serving 60+ businesses across Los Angeles, Orange County, and the Bay Area. We support clients in financial services, transportation, media, and professional services with managed IT, security operations, and compliance services. Our tagline is "The Human Interface" because we believe technology outcomes come from people who understand both the systems and the business.

About the Role

This is not a traditional client success role. You are a technical consultant with a growth target. You will own a book of small and mid-size managed services clients, drive their technology roadmaps, and be accountable for retaining and growing that book.

You will run business reviews, translate assessment findings and lifecycle data into prioritized recommendations, and identify where clients should invest next. You will work alongside our senior delivery and security leadership, who support strategic and anchor accounts directly, so you are never the last line of defense on a hard technical question. But you are expected to grow into someone who can be.

This role is built for someone earlier in their client-facing technical career who wants a path into senior technical account management. Your book, your variable compensation, and your authority grow as you prove out.

What You Will Do

• Own a book of 15 to 25 managed services accounts, primarily small and mid-size clients
• Run scheduled business reviews using lifecycle, asset, and security data to drive roadmap conversations
• Build and maintain technology roadmaps for each account covering infrastructure, security, and compliance
• Translate security assessment findings and compliance requirements into prioritized, budgeted recommendations
• Identify and scope expansion opportunities: project work, security additions, seat growth, and service upgrades
• Serve as the first point of contact for strategic and commercial client concerns, escalating to delivery and security leadership when needed
• Support renewals and proactively manage account health to prevent churn
• Maintain accurate account plans, opportunity pipeline, and forecast in our CRM and PSA

What You Will Not Do

• Manage engineering tickets or direct day-to-day delivery work
• Hunt net-new logos (we have a dedicated new business team)
• Function as a reactive help desk contact

What We Are Looking For

• 2+ years in an MSP, IT support, or client-facing technical role
• Solid technical foundation: Microsoft 365 administration, endpoint and networking fundamentals, and familiarity with security tooling. You do not need to be a Tier 3 engineer, but you need to be credible in a technical conversation and hungry to get deeper.
• Awareness of security and compliance drivers (frameworks like NIST CSF or CIS Controls a plus, not required)
• Comfort owning a number: retention target, renewal goal, or expansion quota, or a clear desire to
• Strong communication skills with the ability to present to business owners and executives
• Experience with PSA/RMM tooling (ConnectWise, NinjaOne, or equivalent) a plus

Compensation

In compliance with California pay transparency requirements (SB 1162), the base salary range for this position is $70,000 to $80,000, depending on experience.

On-target earnings: $95,000 to $110,000, with book size and variable compensation growing as you demonstrate results. High performers in this role have a defined path to a senior TAM position with OTE of $130,000+.

Variable compensation is structured around growing and retaining your book, not pushing product:

• Net revenue retention (50% of variable)
• Expansion and project revenue (35% of variable): Commission on sourced and closed expansion MRR and professional services projects within your book.
• Account health (15% of variable): Business review completion, roadmap coverage, and client satisfaction scores.

Benefits include health, dental, and vision coverage, 401(k), paid time off, and professional development budget including certifications.

Why This Role

Most account management roles are relationship maintenance. This one is not. You get a real book, real technical exposure, mentorship from senior security and delivery leaders, and real upside when your accounts grow. You will work directly with the executive team at a company that has tripled in eight years and is still climbing.