Technical Account Manager

Yardi Systems; Irving (TX); Hybrid; USD 75,000 - 79,000; Full time

Benefits offered by this job

Medical premiums

Profit sharing

Flexible work arrangements

Job summary

Yardi Systems is seeking a Technical Account Manager to help clients maximize their use of our software. You will implement and configure systems, advise on best practices, and deliver customized solutions.

You will troubleshoot complex issues while building strong client relationships across teams. The ideal candidate has a degree and at least two years of technical or client support experience, with deep knowledge of Yardi products and accounting practices.

Qualifications

• Bachelor's degree or equivalent combo of education and experience.
• Two years of technical or client support experience.
• Advanced knowledge of Yardi domain or relevant industry.
• Ability to independently manage and resolve client issues.
• Strong technical and product knowledge of one or more Yardi software products.
• Knowledge of accounting practices and property management context.
• Familiarity with databases and SQL/Oracle concepts.
• Strong decision making, time management, and communication skills.

Responsibilities

• Lead software implementation, configuration, and deployment.
• Consult with clients to understand needs and deliver tailored solutions.
• Troubleshoot and resolve complex software issues for clients and teams.
• Collaborate across teams to drive client success and continuous improvement.

Skills

Client support

Communication

Time management

Problem solving

Independent thinking

Yardi knowledge

SQL knowledge

Relational DBs

Education

Bachelor's degree

Equivalent education/experience

Tools

Yardi software

Microsoft 365

Job description

About the Role:

Join our team as a Technical Account Manager, where you'll
serve as a trusted resource helping clients get the most out of their software.
By developing and maintaining expert-level knowledge of our products, you'll
support users with thoughtful solutions, guide them through training, and help
streamline their operations. From supporting system implementation to building
strong client relationships, you'll play a key role in ensuring businesses run
smoothly and efficiently. If you enjoy learning, sharing your knowledge, and
making a real impact, this role could be a great fit for you!

*** This position requires flexibility for travel during the
second week of employment for training purposes. Training may be conducted
locally or at an alternate location based on business needs. Candidates should
be prepared and available to travel as required during this time. ***

What You'll Do:

• Lead software implementation, configuration, and deployment
  to ensure clients get the most out of Yardi products.
• Consult with clients to understand their needs, advise on
  best practices, and deliver strategic, customized solutions.
• Troubleshoot and resolve complex software issues, serving as
  a trusted technical resource for clients and internal teams.
• Collaborate across teams to identify opportunities that
  drive success and continuous improvement for your assigned clients.

Who You Are:

• Bachelor's Degree in Business, Finance, Math, or
  Computer/Engineering Sciences; or an equivalent combination of education and
  experience
• Two (2) years of technical or client support
  experience
• Advanced knowledge of Yardi domain or significant experience
  in relevant industry
• Demonstrated ability to independently manage and resolve
  client issues and requests
• Advanced technical and product knowledge of one or more
  Yardi software products
• Knowledge of accounting practices
• Understanding of the property management or relevant Yardi
  supported industry and industry best practices
• Competence in one or more of the following areas: Microsoft
  operating and network system operation, relational databases, or SQL/Oracle
  language
• Independent, sound decision making, critical thinking, and
  problem-solving skills
• Proven time management and organization skills
• Excellent written and oral communication skills
• Client-centered commitment and focus
• Excellent interpersonal skills
• Ability to meet critical deadlines and prioritize multiple
  tasks in a fast-paced environment
• Collegial, team-oriented disposition with the ability to
  establish cooperative working relationships with all levels of employees and
  clients
• Proficiency in Microsoft 365 desktop applications

Ideal to Have:

• Ability to configure and manage networks and
  peripherals
• Experience with HTML/Cloud Services

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We've created
a team of over 10,000 employees in over 40 locations around the globe dedicated
to making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant opportunities for
career growth.

Discover the Yardi Difference:

Yardi is more than just a software company - we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", foster support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

If you are looking for a rewarding career that combines
technical prowess and outstanding customer service, this is the opportunity
you've been waiting for. Join us and be part of a team that empowers clients
worldwide with innovative solutions and exceptional service!

#TeamYardi. #YardiCareers #hiring

Annual Salary Range: $75,000 - $78,800

EOE/Race/Gender/Disability/Vets

#LI-Hybrid