Technical Account Manager

OTAVA®; Indianapolis (IN); Remote; USD 80,000 - 100,000; Full time

Job summary

OTAVA is seeking a Technical Account Manager who will be a strategic partner to clients, ensuring they achieve their technical goals. This remote role requires strong technical expertise and communication skills to guide customers through challenges and maximize the value of OTAVA's solutions. The position offers a competitive salary, remote work, and a supportive environment for professional growth.

Benefits

401(k) match

Medical, dental, vision, and life insurance

Uncapped PTO

Paid volunteer time off

Paid parental leave

Qualifications

• 3+ years in a customer-facing role like Technical Account Manager.
• 7+ years of hands-on experience in Infrastructure, Troubleshooting, Systems Administration, Networking.
• Exceptional communication and presentation skills.

Responsibilities

• Develop and maintain strategic relationships with key stakeholders.
• Serve as the primary technical advisor and advocate for customers.
• Lead technical discussions and troubleshoot issues.

Skills

Communication

Problem Solving

Technical Expertise

Business Acumen

Education

Bachelor's degree in Business Administration

Tools

VMware

NetApp

Fortinet

Job description

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The Technical Account Manager (TAM)is a strategic partner to OTAVA’s clients, responsible for building strong relationships with key stakeholders and helping them achieve their technical goals. As a TAM, you will serve as a trusted advisor, guiding customers through technical challenges and ensuring they maximize the value of OTAVA’s solutions. You will be instrumental in driving customer success, improving technological maturity, and providing proactive problem-solving. This role requires a balance of technical expertise, business acumen, and exceptional communication skills to explain complex solutions to both technical and non-technical audiences.

Work Location: Remote with occasional on-site days, 8AM - 5PM, Monday - Friday

• Develop and maintain strategic relationships with key stakeholders, including Directors, Executives, and technology professionals.
• Serve as the primary technical advisor and advocate for customers, ensuring they successfully adopt and optimize OTAVA’s solutions.
• Identify and develop best practices for clients, assisting them in evolving their technology strategies and ensuring operational efficiency.
• Lead technical discussions, troubleshoot issues, and provide guidance on infrastructure, cloud services, networking, security, and application development.
• Assist customers with internal projects and initiatives, proactively monitor and manage issues, conduct regular meetings and checkpoints.
• Assist with outages, guiding customers through technical challenges with a calm and solution-oriented approach.
• Educate customers on emerging trends, best practices, and innovative solutions to enhance their cloud and IT environments.
• Partner with internal teams, including sales, engineering, and customer success—to ensure a seamless customer experience.

Experience & Qualifications:

• 3+ years in a customer-facing role, such as Technical Account Manager, Solutions Architect, or Customer Success Engineer.
• 7+ years of hands-on experience inInfrastructure, Troubleshooting, Systems Administration, Networking.
• Experience with VMware, NetApp, and/or Fortinet.
• Bachelor's degree in a related field or equivalent experience.
• Strong business acumen with experience working with executive leadership teams.
• Exceptional communication and presentation skills, with the ability to translate complex technical concepts for non-technical stakeholders.
• Proven ability to lead customer engagements, manage technical projects, and drive business value through technology.
• Ability to think creatively and strategically to solve client challenges.
• Experience managing multiple stakeholders and projects simultaneously.
• Familiarity with cloud platforms, security best practices, and compliance frameworks is a plus.

Education

Bachelor’s degree in Business Administration, or a related field.

What We Offer:

Remote work, competitive salary, base ($80K - $100K) plus variable bonus (5% -10%), 401(k) match, medical, dental, vision, and life insurance, uncapped PTO, paid volunteer time off, paid parental leave, and working with world-class co-workers who are just as dedicated and as awesome as you are.

What aboutOTAVA?

At OTAVA, we are people empowering people to enable growth and we are excited for you to join us!

As a global leader in secure, compliant, enterprise-class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing. We’re creative thinkers who love to serve others, automate where possible, and change when required. Above all, we love to help our clients. We aim for superior client service in everything we do and strive to get even better.

Equal Opportunity Employer

The Technical Account Manager (TAM)is a strategic partner to OTAVA’s clients, responsible for building strong relationships with key stakeholders and helping them achieve their technical goals. As a TAM, you will serve as a trusted advisor, guiding customers through technical challenges and ensuring they maximize the value of OTAVA’s solutions. You will be instrumental in driving customer success, improving technological maturity, and providing proactive problem-solving. This role requires a balance of technical expertise, business acumen, and exceptional communication skills to explain complex solutions to both technical and non-technical audiences.

Location: Ann Arbor, MI, Denver, CO, Indianapolis, IN, Texas

Work Location: Remote with occasional on-site days, 8AM - 5PM, Monday - Friday

• Develop and maintain strategic relationships with key stakeholders, including Directors, Executives, and technology professionals.

• Serve as the primary technical advisor and advocate for customers, ensuring they successfully adopt and optimize OTAVA’s solutions.

• Identify and develop best practices for clients, assisting them in evolving their technology strategies and ensuring operational efficiency.

• Lead technical discussions, troubleshoot issues, and provide guidance on infrastructure, cloud services, networking, security, and application development.

• Assist customers with internal projects and initiatives, proactively monitor and manage issues, conduct regular meetings and checkpoints.

• Assist with outages, guiding customers through technical challenges with a calm and solution-oriented approach.

• Educate customers on emerging trends, best practices, and innovative solutions to enhance their cloud and IT environments.
• Partner with internal teams, including sales, engineering, and customer success—to ensure a seamless customer experience.

Experience & Qualifications:

• 3+ years in a customer-facing role, such as Technical Account Manager, Solutions Architect, or Customer Success Engineer.
• 7+ years of hands-on experience inInfrastructure, Troubleshooting, Systems Administration, Networking.
• Experience with VMware, NetApp, and/or Fortinet.
• Bachelor's degree in a related field or equivalent experience.
• Strong business acumen with experience working with executive leadership teams.
• Exceptional communication and presentation skills, with the ability to translate complex technical concepts for non-technical stakeholders.
• Proven ability to lead customer engagements, manage technical projects, and drive business value through technology.
• Ability to think creatively and strategically to solve client challenges.
• Experience managing multiple stakeholders and projects simultaneously.
• Familiarity with cloud platforms, security best practices, and compliance frameworks is a plus.

Education

Bachelor’s degree in Business Administration, or a related field.

What We Offer:

Remote work, competitive salary, base ($80K - $100K) plus variable bonus (5% -10%), 401(k) match, medical, dental, vision, and life insurance, uncapped PTO, paid volunteer time off, paid parental leave, and working with world-class co-workers who are just as dedicated and as awesome as you are.

What aboutOTAVA?

At OTAVA, we are people empowering people to enable growth and we are excited for you to join us!

As a global leader in secure, compliant, enterprise-class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing. We’re creative thinkers who love to serve others, automate where possible, and change when required. Above all, we love to help our clients. We aim for superior client service in everything we do and strive to get even better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Computer Networking Products

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