Technical Account Manager

Jobicy; Denver (CO); Remote; USD 95,000 - 145,000; Full time

Benefits offered by this job

Generous PTO & Holidays

Parental Leave

Healthcare options

Retirement programs

Job summary

Ping Identity in Denver, CO is seeking a Technical Account Manager to guide enterprise customers from purchase to production adoption. You will own the account's technical path, conduct architecture reviews, and translate complex use cases into solid design decisions.

You will engage with directors and VPs, drive value through health reviews, and advocate for product enhancements while supporting critical upgrades as needed.

Qualifications

• Extensive enterprise customer-facing experience in TAM/CS/Sales Engineering or PS.
• Foundational knowledge of identity, security and federation protocols.
• Familiarity with AI productivity tools for reports and insights.

Responsibilities

• Provide proactive technical recommendations and architectural reviews for Ping solutions.
• Conduct regular health and business reviews to demonstrate value delivery.
• Advocate for product features and roadmap adjustments with leadership.
• Adopt internal AI tools to generate reports and insights.
• Own the technical trajectory of accounts and prevent gaps between teams.
• Improve internal reporting and automate status tracking for health visibility.
• Contribute to KBs and onboard new TAMs with best practices.
• Represent TAM with professionalism and assist during off-hours for upgrades.

Skills

Identity management

SAML/OIDC/OAuth

Java

Web technologies

Security architecture

Customer success

On-call support

Education

Bachelor's in Computer Science or equivalent

Tools

Salesforce CRM

Job description

Ping Identity# Technical Account ManagerReview the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.Apply for this job View companyRemote from: UKSalary: UndisclosedDepartment: Technical SupportEmployment: Full TimeExperience: DirectorPublished: 27 Oct 2026Apply before: 26 Nov 2026Listing views: 66Application actions: 3Application toolkit## Make your next move.Prepare your resume, explore your fit, and draft a cover letter for this opportunity.AI Summary## The role, at a glance.Technical Account Manager will guide enterprise customers from purchase through production adoption of Ping Identity solutions. The role combines technical account ownership, architecture reviews, health checks, executive business reviews, and customer advocacy within the Global Support Organization. Success requires practical knowledge of identity and access management, enterprise security, web technologies, and federation protocols such as SAML, OAuth, and OpenID Connect. The TAM will coordinate proactively across customer and internal teams, improve reporting and status automation, and may provide off-hours support during critical upgrades.## Role DNAA quick view of the complexity, pace, ownership and collaboration implied by the job description.### Job Complexity4/5EasyHard### Pace & Pressure4/5RelaxedFast-paced### Autonomy Level5/5GuidedFull ownership### Communication Load5/5IndependentCollaborative**AI insight**This is a senior customer-facing technical role requiring ownership of complex enterprise identity environments and credible communication with director- and VP-level stakeholders. The work balances proactive strategic guidance with reactive issues and possible on-call escalation support.## Salary analysisEstimated compensation compared with the broader US market for similar roles.Estimated job median (per year)Highly competitive**$120,000**US market range (per year)**$95k–$145k**0$159.50k**AI insight**The yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation is disclosed. Yearly cadence is inferred from the full-time enterprise Technical Account Manager role; estimated annual market compensation is shown in USD for the configured US analysis market.## Core skillsSkills and capabilities most closely associated with this opportunity.Technical account managementCustomer successIdentity and access managementCybersecurityEnterprise architectureSAMLOAuthOpenID ConnectJavaWeb technologiesAPI integrationSalesforce CRMNetwork protocolsCustomer health reviews**Sample interview questions**Opportunity details## About this role.**About Ping Identity:**At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it’s not just something we provide our customers. It’s something that inspires our company. People don’t come here to join a culture that’s built on digital freedom. They come to cultivate it.Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.We’re headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we’re changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.### Role Summary:As a Technical Account Manager (TAM), you are the proactive partner responsible for ensuring new and existing clients successfully achieve their strategic outcomes using Ping Identity solutions. Operating within the Global Support Organization, you will guide the customer’s journey from purchase to production, reviewing configurations and translating complex use cases into sound product architecture. By regularly engaging with customer leadership (up to the Director and VP levels) and taking full ownership of your accounts’ technical trajectory, you will ensure customers are fully optimized and continuously receiving value from their Ping investments.### You will:* Provide proactive technical recommendations, architectural reviews, and best practices for Ping solutions tailored to the customer’s identity and security needs.* Conduct regular environment health reviews and business reviews to highlight success against goals and ensure full value adoption.* Act as the voice of the customer, advocating for product features and internal roadmap adjustments that drive long-term operational success.* Adopt and utilize internal AI tools to generate customer reports, technical recommendations, and data-driven insights to boost daily productivity.* Take full accountability for the technical trajectory of your accounts, ensuring no ball is dropped between the customer and internal Ping teams.* Identify opportunities to improve internal reporting and automate status tracking to better visualize customer health.* Contribute to internal Knowledge Bases (KBs) and support the onboarding of new TAMs by sharing operational best practices.* Represent the TAM role with professionalism during internal summits and occasionally act as a liaison during off-hours for critical customer upgrades.### You have:* Must have enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role.* Foundational knowledge of the cybersecurity domain, including common security technologies, enterprise network architectures, and basic threat landscapes.* Familiarity with leveraging standard AI productivity tools to enhance daily workflows, streamline communication, and generate basic data-driven insights.* Understanding of Java, web technologies, and enterprise architecture.* Strong verbal and written communication skills with the ability to build credible, transparent relationships with customer leaders.* Experience with Identity Management, Access Management, or Federation.* Ability to manage both proactive and reactive tasks effectively while demonstrating high ownership.* Experience with SFDC or equivalent CRM systems.* On-call availability may be a requirement for this position.### You have an advantage if:* Experience with Ping Identity solutions and APIs.* Experience with Windows and Linux operating systems.* General networking knowledge of protocols like HTTP/S, TCP/IP.* General knowledge of protocols such as SAML, OAuth, or OpenID Connect.* Bachelor’s Degree in Computer Science or equivalent experience.**Life at Ping:**We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.**Here are just a few of the things that make Ping special:*** A company culture that empowers you to do your best work.* Employee Resource Groups that create a sense of belonging for everyone.* Regular company and team bonding events.* Competitive benefits and perks.* Global volunteering and community initiatives**Our Benefits:*** Generous PTO & Holiday Schedule* Parental Leave* Progressive Healthcare Options* Retirement Programs* Opportunity for Education Reimbursement* Commuter Offset (Specific locations)Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.*We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.*