Senior Business Process Analyst

Global Payments; Atlanta (GA); On-site; USD 86,000 - 136,000; Full time

Job summary

Global Payments is seeking a Senior Business Process Analyst to shape the future of global commerce and lead cross-functional teams in process improvement initiatives. You will design, analyze, and optimize business processes, using data analytics to tell performance stories and drive measurable improvements.

The role requires a strong foundation in ISO/Lean/Six Sigma, excellent communication, and the ability to influence stakeholders.

Qualifications

• Bachelor's degree or equivalent in business/CS/IS.
• Strong knowledge of payments/financial services industry.
• Experience with process improvement (ISO/Lean/Six Sigma).
• Experience with data analytics and metrics.
• Excellent written and verbal communication skills.

Responsibilities

• Plan, perform and implement process improvement initiatives (ISO/Lean/Six Sigma).
• Lead complex business and systems process analysis and design.
• Diagram and evaluate existing processes.
• Organize and facilitate cross-functional project teams.
• Develop metrics to measure performance and identify improvements.
• Use data query tools to analyze data and tell performance stories.
• Recommend and facilitate quality improvement efforts.
• Collect data to identify root causes.
• Measure performance against process requirements.
• Align improvement to performance shortfalls.
• Consult on re-engineering techniques to improve processes and product quality.
• Deliver presentations and training on measurement, analysis, improvement and control.
• Survey best practices for techniques and processes.
• Lead re-engineering teams and manage projects.
• Communicate team progress.
• Perform cost-benefit analyses.
• Other related duties as needed.

Skills

Lean Six Sigma

Process improvement

Data analytics

Root cause analysis

Cross-functional collaboration

Verbal and written communication

Training/presentation

Project management

Stakeholder engagement

Education

Bachelor's degree (Business/Finance/CS/IS)

Tools

Salesforce

Job description

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a Senior Business Process Analyst to join our ever-evolving Global Payments team and help shape the future of global commerce.

What you'll own

• Plans, performs and implements process improvement initiatives, e.g., ISO, Lean or Six Sigma.
• Responsible for most complex business and systems process analysis, design and simulation.
• Diagrams and evaluates existing processes.
• Organizes, leads and facilitates cross-functional project teams.
• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
• Utilizes data query tools to perform data analytics, summarizing data to tell performance stories and highlight tr
• Recommends and facilitates quality improvement efforts.
• Collects data to identify root cause of problems.
• Measures performance against process requirements.
• Aligns improvement to performance shortfalls.
• Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
• May deliver presentations and training courses including measurement, analysis, improvement and control.
• Surveys and analyzes best practices for techniques and processes.
• May lead re-engineering team and act as project manager.
• Communicates team progress.
• Performs cost and benefit analyses.
• Other related duties assigned as needed.

What you'll bring

• Bachelor's degree in business administration, finance, computer science or information systems or the equivalent combination of education, training, or work experience.
• Broad knowledge of Worldpay' products and services, business practices and processes
• Requires highest level understanding of organization's business systems and industry requirements
• In-depth knowledge of financial services industry practices, regulations and processes
• Basic knowledge of one or more end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development and conversion methodologies
• Advanced knowledge of the tools, techniques and principles used in business process development, documentation, and re-engineering
• Advanced proficiency in at least one appropriate process methodology, e.g., ISO, Lean, Six Sigma
• Proficiency in quality management methods, tools and technologies
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Excellent training/presentation skills to educate the organization on new or updated processes
• Willingness to shares relevant technical, process, and/or industry knowledge and expertise to other resources
• Excellent analytical, decision-making, problem-solving, interpersonal, team building, negotiation, conflict management and time management skills
• Ability to persuade and influence others on the best approach to take
• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed * Is resourceful and proactive in gathering information and sharing ideas
• Think like a client: We care deeply about our clients' success. We ask, listen and learn - curious to understand first. Our passion drives excellence in everything we set out to do.
• Act like an owner: We take accountability - working at pace to own our outcomes. We empower each other to make decisions. We're innovative - always finding better ways to deliver impact. Empowered - You use our initiative, taking calculated and thoughtful risks to progress
• Win as one team: We value personal connections - moving forward together with clarity. We build inclusive and global teams - embracing different perspectives and ideas. It's always 'we,' never 'me.' We're determined to succeed together.

It's a bonus if you have

• Background in SAAS or payments is a plus.
• Proficient in Salesforce as a CRM is a bonus

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

#LI-SM1

Global Payments is dedicated to offering individuals rewarding career opportunities and competitive compensation. For this full-time position, the good faith estimated annual salary range upon hire is $86,200.0-$136,000.00. This range reflects what we reasonably expect to offer based on the role's responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate's experience, job-related skills, and relevant education or training. Please note that changes in work location may impact the final offered salary. We encourage you to consult with your recruiter to confirm the budget for your location and to better understand the applicable pay scale. Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to your application for positions that can be performed in Colorado.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: for information on the Fair Chance Act.