Sr. Systems Administrator

Charles IT; Middletown (CT); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid Holidays

PTO

401K

Bonuses

Free dry cleaning

Fully stocked break room

Friday team lunches

Paid training

Team-building outings

Professional development

Job summary

Charles IT is seeking a Sr. Systems Administrator to provide expert-level support and lead technical projects. Responsibilities include designing and supporting cloud infrastructure, troubleshooting technical issues for users, and configuring network devices.

The ideal candidate has a Bachelor’s degree in IT with 7+ years of experience, strong communication skills, and a detail-oriented approach. Competitive benefits include Medical, Dental, and bonuses.

Qualifications

• 7+ years of experience in IT preferred.
• Strong communication skills with team collaboration ability.
• High attention to detail and organization required.

Responsibilities

• Design, implement, and support cloud infrastructure.
• Provide user support and technical troubleshooting.
• Maintain documentation and service tickets in ConnectWise.

Skills

Cloud infrastructure support

Troubleshooting technical issues

Support for Microsoft technologies

Support for virtual environments

Network configuration

Vendor liaising

Client communication

Detail-oriented organization

Education

Bachelor’s degree in IT or equivalent

MCSE certification

VCP certification

Tools

Cisco

Meraki

Datto

VMware

Office 365

Mac OS

AWS

Azure

Job description

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.

Due to continued growth, we are currently seeking to add a Sr. Systems Administrator. In this role, you will provide expert-level support, lead complex technical projects, and be responsible for:

Responsibilities

• Design, implement, and support cloud infrastructure
• Provide support and troubleshooting to resolve technical issues for end users
• Support Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.
• Support virtual environments, including VMware and Hyper‑V
• Support backup and disaster recovery solutions
• Configure, install, and support various network devices and services, including WAN and LAN connectivity, routers, firewalls, & security
• Liaise with third‑party vendors and other IT personnel for problem resolution
• Effectively communicate with customers on ticket progress, impending changes, or agreed‑upon outages, etc.
• Maintain strong client system documentation, including system reviews and recommendations
• Maintain daily documentation by entering time, expenses, and all work as service tickets in ConnectWise
• Other duties as assigned

Qualifications

• Bachelor’s degree or equivalent in the IT field
• MCSE 2012/2016 or VCP 6/6.5 certification (preferred)
• 7+ years of experience in IT (preferred)
• Experience with Cisco, Meraki, Datto, VMware, Office 365, and Mac OS (a plus)
• AWS or Azure experience (a plus)
• Strong communication skills with the ability to collaborate in a team environment
• High attention to detail and organization, with the ability to manage multiple tasks efficiently
• Enthusiasm for contributing to the success of a growing company and client base

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team‑building outings every quarter, professional development and so much more!

Our Commitment to Inclusion:

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.

The information contained in this job description is for compliance with the American with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.