Technical Account Manager

Medclinicx; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Med Clinic X seeks a Technical Account Manager to lead onboarding and ongoing success for US healthcare clients. You will bridge clients with engineering to implement, integrate, and optimize Med Clinic X SaaS solutions across hospital systems.

Ideal candidates bring strong knowledge of REST APIs and EHR/EMR integrations, plus exceptional communication for enterprise accounts and cross-functional teamwork. Strong healthcare SaaS experience preferred.

Qualifications

• Bachelor’s degree in CS, Info Systems, Business, or related field.
• Experience in technical account management, customer success, or SaaS implementation.
• Strong understanding of software systems, REST APIs, and database structures.
• Excellent communication and client-facing presentation skills.
• Proven track record managing multiple enterprise accounts simultaneously.

Responsibilities

• Manage relationships with healthcare clients and organizations.
• Oversee onboarding and adoption of SaaS platforms.
• Translate client needs into technical requirements for cross-functional teams.
• Coordinate with product/engineering to optimize platform usage.
• Track progress and ensure timely resolution of technical issues.

Skills

Technical account management

Customer success

SaaS implementation

REST APIs

Database concepts

Client communication

Enterprise account management

Education

Bachelor’s degree

Tools

Salesforce

HubSpot

EHR/EMR integrations

Job description

Med Clinic X is a healthcare technology company building modern digital health systems that support healthcare organizations across the United States.

We develop healthcare SaaS platforms, AI-driven healthcare systems, patient portals, telemedicine solutions, automation workflows, and integrated digital health products for clinics, hospitals, and healthcare providers.

Our mission is to ensure seamless adoption, integration, and success of our healthcare technology solutions across client organizations.

Job Overview

We are seeking a Technical Account Manager to manage client relationships, oversee technical onboarding, and ensure successful adoption of healthcare SaaS platforms.

In this role, you will act as the primary technical point of contact for healthcare organizations across the United States, helping them implement, integrate, and optimize Med Clinic X solutions.

You will bridge the gap between clients and engineering teams to ensure smooth deployment and long-term customer success.

Responsibilities

Client Success & Account Management

• Manage relationships with healthcare clients and organizations.
• Ensure successful onboarding and adoption of SaaS platforms.
• Understand client needs and translate them into technical requirements.
• Maintain long-term client satisfaction and retention.

Technical Implementation & Integration

• Support integration of healthcare SaaS with client systems.
• Assist with API configurations and EHR/EMR integrations.
• Coordinate with engineering teams for complex solutions.
• Optimize platform usage for healthcare workflows.
• Ensure clients are using features effectively.
• Provide guidance on system configuration and best practices.
• Improve client operational efficiency through technology.

Cross-Functional Coordination

• Work closely with product, engineering, and support teams.
• Communicate client feedback to internal teams.
• Track implementation progress and success metrics.
• Ensure timely resolution of technical issues.

Qualifications

Required

• Bachelor’s degree in CS, Info Systems, Business, or related field.
• Experience in technical account management, customer success, or SaaS implementation.
• Strong understanding of software systems, REST APIs, and database structures.
• Excellent communication and client-facing presentation skills.
• Proven track record managing multiple enterprise accounts simultaneously.

Preferred

• Experience in US healthcare or healthcare SaaS environments.
• Familiarity with HIPAA compliance and healthcare data systems (FHIR, HL7).
• Background in technical support, solutions engineering, or implementation.
• Experience working with enterprise clinical clients and hospitals.

Why Join Med Clinic X?

At Med Clinic X, you will ensure healthcare organizations successfully adopt and scale modern digital systems. You will:

• Work directly with US healthcare organizations
• Support implementation of SaaS and AI healthcare platforms
• Bridge technical and business teams
• Build a career in healthcare technology success and delivery

Technical Core

Technical Account Management API & System Integration EHR/EMR (FHIR & HL7) Concepts CRM Platforms (Salesforce/HubSpot) Enterprise Customer Success Cloud & Devops Architecture

Key Systems Involved

Manage onboarding operations for hospital systems adopting clinic-wide portals.

Guide client technical teams through user account authentication configurations.

EHR/EMR Integrations

Coordinate Epic/Cerner API hooks and FHIR resource integrations.

Clinical Workflow Systems

Align software configurations with daily medical practitioner schedules.

AI Healthcare Solutions

Monitor SLA latency metrics and lead regular client system health reviews.