Customer Success Engineer

Medclinicx; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Med Clinic X, a healthcare technology company, is seeking a Customer Success Engineer to support healthcare clients through technical onboarding, adoption, and ongoing success.

You will collaborate with engineering and product teams to resolve technical challenges, optimize workflows, and ensure secure, compliant use of our SaaS platforms including EHR/EMR integrations and telemedicine tools.

Qualifications

• Bachelor's degree in CS, IT, Engineering, or related field.
• Experience in customer success, tech support, or implementations.
• Strong understanding of software applications and SaaS platforms.
• Excellent communication and problem-solving skills.
• Ability to work with technical and non-technical stakeholders.

Responsibilities

• Act as a technical partner for healthcare customers and support onboarding.
• Troubleshoot platform issues and provide technical guidance.
• Collaborate with engineering and product teams to resolve issues.
• Monitor customer health and collect feedback for product improvements.
• Document solutions and technical processes.

Skills

Customer success experience

Tech support

SaaS platforms

Communication skills

Stakeholder management

Education

Bachelor's degree in CS/IT/Engineering

Tools

SQL

APIs

EHR/EMR integrations

Job description

Med Clinic X is a healthcare technology company building secure and innovative digital health solutions for healthcare organizations across the United States.

We develop healthcare SaaS platforms, AI-driven healthcare systems, patient portals, telemedicine solutions, automation workflows, and integrated healthcare products that help clinics, hospitals, and medical organizations improve operations and patient experiences.

Our mission is to help healthcare organizations successfully adopt and maximize the value of modern technology.

Job Overview

We are seeking a Customer Success Engineer to support healthcare clients through technical onboarding, platform adoption, troubleshooting, and ongoing success.

In this role, you will combine technical expertise with customer-facing skills to ensure healthcare organizations successfully implement and use Med Clinic X solutions. You will work closely with customers, engineering teams, and product teams to solve technical challenges and improve client outcomes.

Responsibilities

Customer Technical Support

• Act as a technical partner for healthcare customers.
• Troubleshoot platform issues and provide technical guidance.
• Support customer onboarding and product adoption.
• Help clients achieve their technology goals.
• Assist with deployment and configuration of platforms.
• Support API integrations and technical workflows.
• Troubleshoot EHR/EMR connectivity issues.

Client Success & Optimization

• Understand customer workflows and business needs.
• Recommend best practices for platform usage.
• Monitor customer health and identify improvements.
• Collect feedback to improve products and services.

Engineering Collaboration

• Work with engineering to resolve technical issues.
• Communicate customer requirements and challenges.
• Support product improvements based on client insights.
• Document solutions and technical processes.

Qualifications

Required

• Bachelor's degree in CS, IT, Engineering, or related field.
• Experience in customer success, tech support, or implementations.
• Strong understanding of software applications and SaaS platforms.
• Excellent communication and problem-solving skills.
• Ability to work with technical and non-technical stakeholders.

Preferred

• Experience in US healthcare or healthcare SaaS environments.
• Familiarity with HIPAA compliance and healthcare workflows.
• Experience supporting EHR/EMR integrations.
• Background in technical account management or implementation.
• Knowledge of healthcare interoperability standards.

Why Join Med Clinic X?

At Med Clinic X, you will help healthcare organizations successfully use technology to improve their operations. You will:

• Work directly with healthcare technology customers
• Support real-world SaaS implementations
• Collaborate with engineering and product teams
• Improve customer experiences through technology

Technical Core

SaaS Customer Success EHR/EMR Integrations API Troubleshooting SQL & Data Queries HIPAA & Compliance Technical Account Mgmt

Systems You Will Work With

Support secure multi-tenant user portals and role-based access management settings.

Assist clients in configuring patient self-service portals, registration, and forms workflows.

EHR/EMR Integrations

Troubleshoot FHIR/HL7 connectivity issues and data synchronization pathways with Epic and Cerner.

Telemedicine Solutions

Solve real-time WebRTC audio/video streaming connection bugs and patient-doctor routing errors.

AI Healthcare Applications

Optimize AI medical dictation or automated workflow tools with customized clinician settings.

Automation Workflows

Configure automated clinical intake, appointment reminders, and billing report runs.