Technical Account Manager

Yardi Systems; Atlanta (GA); On-site; USD 75,000 - 79,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi Systems seeks a Technical Account Manager to lead software implementation, guide clients in best practices, and deliver tailored solutions. You will troubleshoot issues and collaborate across teams to ensure client success and strong relationships in a fast-paced environment.

The role requires travel during training weeks, with potential locations announced by the business. A Bachelor’s degree and 2+ years of tech or client support experience are expected.

Qualifications

• Bachelor's degree in relevant field or equivalent experience.
• Two (2) years of technical or client support experience.
• Advanced knowledge of Yardi domain or relevant industry.
• Ability to independently manage and resolve client issues.
• Advanced knowledge of one or more Yardi software products.
• Knowledge of accounting practices.
• Understanding of the property management industry and best practices.
• MS 365 desktop applications proficiency.

Responsibilities

• Lead software implementation, configuration, and deployment to maximize client value.
• Consult with clients to understand needs and deliver customized solutions.
• Troubleshoot and resolve complex software issues for clients and internal teams.
• Collaborate across teams to drive success and continuous improvement for assigned clients.

Skills

Communication skills

Customer focus

Time management

Teamwork

Problem solving

Organizational skills

MS 365 proficiency

Education

Bachelor's degree in Business, Finance, Math, or CS/Engineering

Tools

SQL/Oracle

Relational databases

HTML/Cloud Services

Job description

Join our team as a Technical Account Manager, where you'll serve as a trusted resource helping clients get the most out of their software. By developing and maintaining expert-level knowledge of our products, you'll support users with thoughtful solutions, guide them through training, and help streamline their operations. From supporting system implementation to building strong client relationships, you'll play a key role in ensuring businesses run smoothly and efficiently. If you enjoy learning, sharing your knowledge, and making a real impact, this role could be a great fit for you!

*** This position requires flexibility for travel during the second week of employment for training purposes. Training may be conducted locally or at an alternate location based on business needs. Candidates should be prepared and available to travel as required during this time. ***

What You'll Do:

• Lead software implementation, configuration, and deployment to ensure clients get the most out of Yardi products.
• Consult with clients to understand their needs, advise on best practices, and deliver strategic, customized solutions.
• Troubleshoot and resolve complex software issues, serving as a trusted technical resource for clients and internal teams.
• Collaborate across teams to identify opportunities that drive success and continuous improvement for your assigned clients.

Who You Are:

• Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience
• Two (2) years of technical or client support experience
• Advanced knowledge of Yardi domain or significant experience in relevant industry
• Demonstrated ability to independently manage and resolve client issues and requests
• Advanced technical and product knowledge of one or more Yardi software products
• Knowledge of accounting practices
• Understanding of the property management or relevant Yardi supported industry and industry best practices
• Competence in one or more of the following areas: Microsoft operating and network system operation, relational databases, or SQL/Oracle language
• Independent, sound decision making, critical thinking, and problem-solving skills
• Proven time management and organization skills
• Excellent written and oral communication skills
• Client-centered commitment and focus
• Excellent interpersonal skills
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
• Collegial, team-oriented disposition with the ability to establish cooperative working relationships with all levels of employees and clients
• Proficiency in Microsoft 365 desktop applications

Ideal to Have:

• Ability to configure and manage networks and peripherals
• Experience with HTML/Cloud Services

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

If you are looking for a rewarding career that combines technical prowess and outstanding customer service, this is the opportunity you've been waiting for. Join us and be part of a team that empowers clients worldwide with innovative solutions and exceptional service!

Annual Salary Range: $75,000-$78,800

EOE/Race/Gender/Disability/Vets