Technical Account Manager

NextDeavor; Atlanta (GA); On-site; USD 50,089 - 62,611; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

Paid sick leave eligibility

Optional 401k Plan

Job summary

A technology consulting firm is seeking a Technical Account Manager to act as a technical advocate for assigned accounts. This onsite role involves coordinating with various stakeholders to resolve technical issues, leading customer engagements, and improving IT operational health. Candidates should have multi-year experience in enterprise IT environments, strong communication skills, and a Bachelor’s degree in a related field. This position includes competitive pay and benefits.

Qualifications

• Multi-year experience in complex enterprise IT environments in consulting, support, account management, or development roles.
• Customer-facing experience on enterprise projects.
• Very strong written and verbal communication skills.

Responsibilities

• Deliver pro-active and preventative services to improve customer IT operational health.
• Coordinate and drive resolution of customer technical issues.
• Run customer status calls and regular service reviews.

Skills

Technical advocacy

Analytical problem solving

Project management

Cross-boundary collaboration

Strong communication skills

Education

Bachelor’s degree in Computer Science, Engineering, or equivalent

Tools

Adobe DX Solutions

Marketo Engage Certification

Job description

You’ll be joining Adobe on a contract opportunity, employed through NextDeavor.

Benefits You’ll Love

NextDeavor offers health, vision and dental benefits for contract employees Paid sick leave eligibility is contingent on state of residence Optional 401k Plan (excludes employer match) Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment

Become a Key Player as a Technical Account Manager

You will act as the technical advocate for assigned accounts, ensuring customers realize value from enterprise products and services. You will coordinate with account management, support, consulting, Tech‑Ops and engineering stakeholders to resolve technical issues and drive proactive services. This is an onsite role with travel to customer sites mainly in the United States during the contract (05/29/2026–11/26/2026).

Here’s How You’ll Make an Impact on the Team

• Deliver pro‑active and preventative services to improve customer IT operational health
• Provide pro‑active notifications about upcoming releases and potential impacts
• Lead and guide customers through complex environment changes
• Coordinate and drive resolution of customer technical issues with support, engineering, and consulting teams
• Handle scheduled and unexpected technical issues and incident follow‑up
• Run customer status calls, regular service reviews, and reporting

Here’s What You’ll Need to Be Successful in This Role

• Multi‑year experience in complex enterprise IT environments in consulting, support, account management, or development roles
• Customer‑facing experience on enterprise projects
• Very strong written and verbal communication skills and validated presentation experience for high‑profile customer calls and meetings
• Proficiency in analytical problem solving, project management, cross‑boundary collaboration, impact and influence, and product & technology expertise
• Bachelor’s degree in Computer Science, Engineering, or equivalent

Here’s What Else Might Help You Out

• Experience with Adobe DX Solutions, specifically Marketo Engage (Marketo Engage Expert Certification/Business Practitioner Certification)

Pay Range

$36.36 - $45.45/hour

Ready to Make Your Mark?

This role may fill quickly. Submit your resume to be considered.