Technical Account Manager

Henry Schein; American Fork (UT); Remote; USD 63,000 - 75,000; Full time

Job summary

An innovative firm is seeking a proactive Coordinator to enhance customer experience through effective communication and organizational skills. This remote role involves managing client relationships, addressing escalated issues, and ensuring successful system implementations. You will become a trusted technology advisor, helping clients navigate their business challenges while identifying opportunities for service enhancement. Join a company that values diversity, teamwork, and professional growth in the healthcare technology sector, offering a competitive compensation package and a supportive work environment.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401K Plan with Company Match

Paid Time Off (PTO)

Paid Parental Leave

Short Term Disability

Health Savings Accounts

Flexible Spending Accounts

Education Benefits

Qualifications

• 3 to 5 years of relevant professional experience required.
• Excellent verbal and written communication skills are essential.
• Technical background in software and hardware is a must.

Responsibilities

• Coordinate activities for internal departments and customers.
• Build long-term relationships with clients as a trusted advisor.
• Manage all post-implementation aspects of Enterprise accounts.

Skills

Organizational Skills

Decision Making

Problem Solving

Communication Skills

Technical Background

Education

Bachelor's Degree

Tools

Citrix

SQL

Job description

***This position is Remote***

Job Summary

This position is responsible to proactively coordinate activities for all internal departments, external third parties, and new Enterprise customers to ensure a smooth systems implementation experience; training; initiating and organizing all customer contact and response for escalated issues; and regularly communicating with the customer base for general "PR" calls and updates regarding system enhancement and releases.

What you will do

• Build long term relationships with clients


• Be a trusted technology advisor


• Understand customer's relevant business challenges and provide and develop expertise in a variety of industry concepts, practices and procedures


• Identify areas within client IT environment and/or processes where TechCentral services could be utilized to a greater extent


• Strong organizational skills with ability to strategically manage competing client demands


• Identify sales opportunities through hardware lifecycle replacement, and analysis of day-to-day interactions with clientele


• Manage virtual CIO service offerings, providing QBR presentations to enterprise clients


• Manage all post implementation aspects of Enterprise accounts, including escalation handling, reporting, and other activities to ensure successful customer interactions and high levels of customer satisfaction.
  
  
  
  • Act as a point person for all customer escalation issues not resolved within a 24 hour period. Liaison responsible for directing and effectively communicating client issues and resolutions between the Enterprise team and the customer.
  
  
  
  


• Participate in special projects and perform other duties as necessary.

Qualifications

Must have:

• Typically 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience.


• Typically a Bachelor's Degree or global equivalent in related discipline.


• Good understanding of industry practices


• Proficient with tools, systems, and procedures


• Basic planning/organizational skills and techniques


• Good decision making, analysis and problem solving skills with ability to multi-task


• Excellent computer skills.


• Excellent verbal and written communication skills.


• Technical background in software and hardware required.


• Understanding of Citrix, SQL, and Enterprise solutions preferred.


• Proven leadership ability.


• Good verbal and written communication skills


• Good presentation and public speaking skills


• Good interpersonal skills


• Basic conflict resolution skills


• Developing professional credibility


• Ability to adapt quickly to unforeseen situations by taking concise, informed actions towards obtaining a resolution

The posted range for this position is $63,800 - $75,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a 7.5% bonus not reflected in the posted range.

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.


• A career in the healthcare technology industry, with the ability to grow and realize your full potential.


• Competitive compensation.


• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company's products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is unable to hire individuals residing in Alaska, North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories at this time.