Technical Account Management (TAM) Leader

Hidden Jobs; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Equity ownership

Health insurance coverage including <s

Job summary

Supabase seeks a strategic leader to own the health, direction, and performance of the technical account management function across named accounts and partner relationships. You will act as both player and coach, shaping coverage decisions and escalation outcomes while developing managers into proactive, relationship-driven partners who scale beyond reactive support.

This fully remote role requires hiring, onboarding, and mentoring a high-performing TA team, building playbooks, coordinating with

Qualifications

• Background in engineering, site reliability engineering, or technical consulting.
• Track record of leading a technical, customer-facing team and developing people from good to great.
• Ability to evaluate 100+ accounts and partner relationships and tell where coverage is thin or an account should change tiers.
• Comfortable being the senior voice in a high-severity, multi-stakeholder incident, coordinating across support, engineering, and customer success.
• Communication range to brief executives on portfolio health and coach a team member through root cause analysis in the same day.
• Awareness that leader performance shows up in aggregate net retention across the book.

Responsibilities

• Hire, onboard, and ramp new technical account managers through a structured development path
• Run regular one-on-ones, set individual development plans, and provide direct feedback on account plans, quarterly business reviews, and escalation handling
• Build and maintain repeatable playbooks for upgrade runbooks, optimization patterns, and escalation procedures
• Own the coverage model across named accounts and partner-mapped accounts spanning multiple strategic tiers
• Rebalance books as annual recurring revenue and strategic relationships shift on a quarterly cadence
• Resolve coverage gaps, approve leadership-discretion assignments, and make trim or reassign calls when accounts are dropped for capacity
• Represent patterns across the whole book to engineering, product, sales, and partnerships leadership

Skills

Technical leadership

Engineering background

Account management

Executive communication

Incident management

Portfolio analysis

Cross-functional

Job description

Role overview

This position owns the health, direction, and performance of the technical account management function across the entire book of named accounts and partner-mapped relationships. The leader acts as both player and coach, accountable for coverage decisions, escalation outcomes, and cross-functional alignment, while developing individual technical account managers into proactive, relationship-first partners who scale beyond reactive support.

Responsibilities

• Hire, onboard, and ramp new technical account managers through a structured development path
• Run regular one-on-ones, set individual development plans, and provide direct feedback on account plans, quarterly business reviews, and escalation handling
• Build and maintain repeatable playbooks for upgrade runbooks, optimization patterns, and escalation procedures
• Own the coverage model across named accounts and partner-mapped accounts spanning multiple strategic tiers
• Rebalance books as annual recurring revenue and strategic relationships shift on a quarterly cadence
• Resolve coverage gaps, approve leadership-discretion assignments, and make trim or reassign calls when accounts are dropped for capacity
• Represent patterns across the whole book to engineering, product, sales, and partnerships leadership

Requirements

• Background in engineering, site reliability engineering, or technical consulting
• Track record of leading a technical, customer-facing team and developing people from good to great
• Ability to evaluate 100+ accounts and partner relationships and tell where coverage is thin or an account should change tiers
• Comfortable being the senior voice in a high-severity, multi-stakeholder incident, coordinating across support, engineering, and customer success
• Communication range to brief executives on portfolio health and coach a team member through root cause analysis in the same day
• Awareness that leader performance shows up in aggregate net retention across the book

Nice to have

• Ability to go deep on database internals, scalability, security posture, and infrastructure tradeoffs
• Credibility working a strategic account directly when needed

Benefits and work setup

• Fully remote with global hiring and a co-working allowance usable anywhere
• Equity ownership for every team member
• Tech allowance for home office equipment
• Health insurance coverage including dependents
• Annual company-wide in-person off-site
• Asynchronous, flexible work culture
• Annual professional development budget