Technical Account Executive

Setechnical; Buford (GA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Setechnical in Buford, GA is seeking a Tech Account Executive to build our client base and drive customer satisfaction. You will reach out to customers, learn their businesses, understand challenges, and recommend solutions to help them achieve goals.

This role requires strong technical knowledge, sales ability, and excellent communication. You will work with the technical team to onboard new clients, deploy solutions, and maintain long-term relationships.

Qualifications

• Experience in technical support and sales.
• Good technical and product knowledge.
• Excellent communication and interpersonal skills.
• Good critical thinking and problem-solving skills.

Responsibilities

• Communicate with clients on a quarterly basis.
• Ask strategic questions to understand client business, challenges and goals.
• Work with technical team to propose solutions and strategies to achieve goals.
• Increase sales and win new business.
• Onboard new clients and deploy new solutions with the technical team.
• Provide technical support to customers before and after sales.
• Evaluate customer needs to suggest upgrades or additional features.
• Train customers to use products.
• Answer product-related queries promptly.
• Maintain customer relationships and ensure satisfaction.
• Ensure timely delivery of solutions and that they meet client expectations.
• Track account metrics.

Skills

Experience in technical support and销售

Technical knowledge

Communication and interpersonal skills

Problem-solving and critical thinking

Job description

Buford, GA (on-site / hybrid) Full-Time Sales & Client Success

Tech-savvy Technical Account Executive is responsible to build our client base and increase customer satisfaction. The Technical Account Executive should reach out to customers, learn about their businesses and understand their current challenges and goals, then recommend solutions to help them overcome those challenges and reach their goals. To be successful as a Technical Account Executive, you should have excellent technical skills and knowledges, as well as sales ability and interpersonal skills.

Responsibilities and Duties:

• Communicating with clients on a quarterly basis, as a minimum
• Ask strategic questions to learn about the client's business, and understand their challenges and goals
• Work with technical team to propose solutions to client challenges and strategies to help client achieve goals
• Increase sales and win new business
• Work with technical team to onboard new clients and deploy new solutions
• Providing technical support to customers before and after-sales.
• Evaluating customer needs to suggest upgrades or additional features.
• Training customers to use their products.
• Answering product-related queries in a timely manner.
• Maintaining customer relationships and ensuring customer satisfaction.
• Ensuring timely delivery of solutions and that the solutions were to the client's satisfaction
• Tracking account metrics.

Qualifications and Skills:

• Experience in technical support and sales.
• Good technical and product knowledge.
• Excellent communication and interpersonal skills.
• Good critical thinking and problem-solving skills.