Collections Account Specialist

Pitney Bowes Inc.; Aurora (IL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company seeks a Collection Account Specialist to support high-value clients by ensuring accurate billing and collections processes. This remote-based role requires strong client service skills and offers a competitive hourly wage. Ideal candidates are proactive team players who excel in problem-solving and communication.

Benefits

Comprehensive benefits globally

Inclusive environment for diverse perspectives

Opportunities for career growth and development

Qualifications

• 2+ years client service experience required.
• Experience in collections or account management preferred.
• Strong time management and communication skills needed.

Responsibilities

• Support collections activities and maintain client satisfaction.
• Resolve billing errors and handle sensitive financial data.
• Collaborate with agents and maintain account integrity.

Skills

Client Service

Problem Solving

Communication

Attention to Detail

Organizational Skills

Tools

Microsoft Office Suite

Job description

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.

Job Description:

As a remote-based Collection Account Specialist at Pitney Bowes, you will support high-value SendTech Clients to ensure that billing and collections activities are executed with the highest level of accuracy and promptly. In this role, you will be responsible formaintaining client satisfaction by addressing Client needs through internal and external process partners to resolve transactions as assigned. You will be responsible for handling sensitive financial data for our clients; therefore, a credit review is included in the background screening process.

The wage range for this position is $18.00 / hour, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.

You are:

A forward-thinking individual with a positive and professional client-first attitude, who enjoys resolving complex issues and is eager to take on new challenges daily. You are passionate about resolving client concerns that directly result in the resolution of delinquent balances. You are a professional who strives for innovation in a group setting, serving as a team player who is willing to offer solutions and provide assistance to others.

You will:

• Work in a remote setting with the appropriate accommodation for being in a client-facing environment

• Work a scheduled Monday-Friday day shift of 8:00 am - 6:30 pm EST/7:00 am - 5:30 pm CST

• Collect past-due accounts across multiple lines of business

• Correct billing errors within multiple lines of business while maintaining client account integrity in all applicable systems

• Handle account cleansing, including but not limited to payment application and reconciliation, purchase order and cost center updates, billing consolidations, invoice corrections, inventory updates, and price quote generation

• Collaborate with agents responsible for invoicing, account maintenance, collections, sales support, and respond to any client inquiries or requests

• Communicate with and maintain a good working relationship across business units at Pitney Bowes

• Organize and maintain your day to ensure proper time parameters are met for all items and tasks

• Complete other duties as assigned

Your Background:

As a Collections Account Specialist, you have:

• 2+ years client service experience

• Prior experience in collections, account management, and/or billing reconciliation (preferred)

• Strong time management practices

• Excellent professional written and oral communication

• The ability to work independently and prioritize scheduled daily activities while functioning in a team environment

• Strong organizational skills

• Advanced Microsoft Office Suite experience (preferred)

• Strong interpersonal skills/ability to work with others

• Attention to detail; excellent problem-solving and analytical skills

Our Team:

SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking and receiving of letters, parcels and flats.

Check out our mail stations: SendPro Series C&P, DI2000 and our newest product/service-Smart Lockers. Machines for automating the insertion of mail into envelopes, opening mail, creating/printing documents, and shredding office documents.

• SendPro MailCenter- Mailing & Shipping Postage Meter

• PitneyShip Cube

• Smart Lockers

Pitney Bowes maintains a drug-free workplace.

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally(PB Live Well)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.