FMS Service Coordinator

Accra; Hopkins (MN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Comprehensive benefits: medical,Dental

PTO including extra self-care day

Volunteer day paid

Mental health support programs

HSA & FSA plans

401(k) retirement plan

Professional development opportunities

Job summary

Accra is dedicated to improving lives by providing individualized homecare services and support to people living at home. The Service Coordinator role focuses on completing intake, educating clients and their representatives, and managing a full caseload with a strong emphasis on customer service.

The position requires at least one year of relevant experience and a bachelor’s degree or related field; it also involves coordinating with Waivered Services or PCA where applicable and passing a

Qualifications

• Minimum one year experience working with individuals with developmental and/or intellectual disabilities.
• Bachelor’s degree in human services or related field preferred.
• Pass background study with Minnesota DHS.

Responsibilities

• Educate clients and their representatives and manage intake processes.
• Handle a full caseload with high level customer service.
• Maintain organization and prioritization in a fast-paced office environment.

Skills

Organizational skills

Prioritization

MS Office Suite (Word, Excel, Outlook)

Education

Bachelor’s degree in human services or related field

Tools

MS Office Suite

Job description

Description

At Accra, our mission is to improve lives by providing individualized homecare services and support to people living at home.

Description

At Accra, our mission is to improve lives by providing individualized homecare services and support to people living at home.

We foster an environment where every employee is respected, celebrated, and encouraged to bring their whole self to work.

Why Work at Accra?

Accra offers a comprehensive benefits package designed to support your personal well-being, professional growth, and financial future:

• Work/Life Balance: Schedules designed to help you thrive.
• Generous PTO: Including an additional paid day dedicated to self-care and a separate paid day for community volunteering.
• Mental Health Support: Free wellbeing programs.
• Smart Financial Options: HSA & FSA plans to help you plan ahead.
• Secure Your Future: 401(k) retirement plan to invest in tomorrow.
• Comprehensive Benefits: Medical, dental, and vision coverage for full-time employees.
• Professional Development: Training and growth opportunities to advance your career.

About This Role

The Service Coordinator is responsible for completing the intake process, educating clients and their representatives. Managing a full caseload of clients with high level of customer service.

Requirements

Job Requirements

• Minimum one year experience working with individuals with developmental and/or intellectual disabilities.
• Bachelor’s degree in human services or related field preferred.
• Experience working with Waivered Services and/or PCA is a plus.
• Ability to organize and prioritize.
• Ability to handle numerous tasks simultaneously while maintaining strong attention to detail.
• Maintain a high standard of professional courtesy, flexibility, confidentiality while working in a fast-paced office environment, independently and as a team member.
• Advanced skills in the use of office technology, including MS Office Suite with advanced skills in Word Excel and Outlook
• Must pass a background study with the Minnesota Department of Human Services.