Team Operations Manager

Computacenter (UK) Ltd; Norcross (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Computacenter (UK) Ltd is seeking a Technology Sourcing and Innovation Team Manager in the United States to lead a large team with a focus on people and delivery performance. You will manage, coach, and develop staff, handling performance management and escalation as needed across a functional area.

The role emphasizes strategic thinking, relationship building, and adherence to security policies while driving best-practice delivery in collaboration with international colleagues.

Qualifications

• Bachelor’s degree in business, Human Resources or related field, or equivalent experience.
• 5+ years in a people management role in a challenging commercial environment.
• Excellent written and verbal communication skills; ability to work across countries.

Responsibilities

• Provide advisory roles within specialist areas to peer group, customers, and direct reports.
• Manages, develops, and coaches team of staff and implements performance management solutions.
• Full line management responsibilities for direct reports and escalation on complex issues.
• Builds productive relationships and networks to maintain customer relationships.
• Adheres to Computacenter security policies and supports core values.

Skills

People management

Coaching

Performance management

Strategic thinking

Communication

Relationship building

Team leadership

Analytical skills

Commercial awareness

Travel readiness

Education

Bachelor's degree in Business/HR or related field

Job description

219936-en_US

About the role

The Technology Sourcing and Innovation “TSI” Team Manager will have managerial responsibilities for a large team and will be responsible for all aspects of people management within a functional area. The role will also be accountable for operational delivery and performance.

What you'll be doing

• Provide advisory roles within specialist areas to peer group, customers, and direct reports.
• Manages, develops, and coaches' team of staff and implements performance management solutions where required.
• Provides full line management responsibilities for direct reports.
• Assess situations, issues and opportunities and escape when appropriate.
• A point of escalation on complex or serious issues or complaints and providing appropriate support to other team members.
• Maintain confidentiality in all business-related matters.
• Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business.
• Establishes productive relationships and networks at an operational level to build and maintain customer relationships.
• Responsible for the adoption of CC best practice and service offerings to ensure consistency of service.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.
• Embrace and support Computacenter's mission and core values.

What you have

• Legally eligible to work in the United States.
• Bachelor's degree in business, Human Resources or related field, or equivalent experience
• At least 5 years of experience in a people management role.
• Experience working in a challenging commercial environment.
• Good working knowledge of relevant functional systems.
• Experience developing best practice policies and procedures for functional area.
• Excellent attention to detail.
• Strategic thinking and tactical execution skills.
• Excellent written and verbal communication skills.
• Comfortable communicating with colleagues in different countries where English is not the first spoken language.
• Good self-organization and time management skills.
• Ability to prioritize and handle multiple requests simultaneously.
• Can build trust, be assertive when required, and show initiative and enthusiasm.
• Resilience, and able to deal with stressful situations.
• Business and financial acumen with strong analytical skills.
• Commercially astute.
• Ability to act both independently and as part of a team.
• Initiative to develop and expand knowledge.
• Computacenter experience in internal processes, systems, tools, and platforms.
• Team-oriented working and thinking.
• Willingness to travel.