Tech Support Team Lead - Emissions Tech (Houston)

Cigna; Seattle (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits starting day 1

Job summary

ChampionX in Houston, TX is seeking a Technical Support Supervisor to lead a 3-5 person team responsible for customer success with our SOOFIE and AURA OGI Camera products.

You will coach reps, optimize workflows, and manage daily tasks to ensure efficient support operations. Collaborate with the Customer Success Manager and cross-functional teams to drive product quality and service excellence.

Qualifications

• 2+ years in a customer-focused role with evidence of strong communication skills.
• Experience in technical troubleshooting and ability to translate technical details for non-technical audiences.
• Demonstrated ability to train and coach team members and manage workload.

Responsibilities

• Lead and supervise a team of 3–5 Technical Support Representatives.
• Oversee workflows and drive process improvements for efficiency.
• Handle daily tasks to meet goals set by Customer Success Manager and leadership.
• Provide feedback and coaching to team members.
• Onboard and train new hires on processes and policies.
• Assist customers with technical questions via phone and email, escalating when needed.
• Support all customer service functions and relay customer feedback to product teams.
• Undertake additional project tasks as required.

Skills

Customer service

Communication

Problem solving

Attention to detail

Time management

Teamwork

Microsoft Office

Technical troubleshooting

Learning quickly

Education

Associate's/Bachelor's degree

Tools

CRM software

Helpdesk software

Job description

ChampionX in Houston, TX is seeking a Technical Support Supervisor to lead a 3-5 person team responsible for customer success with our SOOFIE and AURA OGI Camera products.

You will coach reps, optimize workflows, and manage daily tasks to ensure efficient support operations. Collaborate with the Customer Success Manager and cross-functional teams to drive product quality and service excellence.