Tech Support Supervisor: Field & Shop Leader

Fesco Tenn; Nashville (TN); Vor Ort; USD 68.000 - 78.000; Vollzeit

Benefits dieser Stelle

Quarterly bonus

Medical, Dental, Vision insurance

Town Shares Program

Zusammenfassung

FESCO Tenn in Nashville is seeking a Tech Support Supervisor to lead on-site service operations for commercial kitchen equipment repair. You will coordinate with dispatch, guide Field Service Technicians, manage escalations, and support quotes and billing while modeling company values and driving continuous improvement.

The role emphasizes technical leadership, customer service excellence, and the ability to optimize resources in a fast-paced environment.

Qualifikationen

• Post-secondary education or equivalent with 7–10 years field-service experience.
• Strong customer service and communication skills.
• Ability to lead and train technicians.

Aufgaben

• Lead day-to-day service execution and coordinate with dispatch.
• Provide technical backup to technicians by phone or on-site.
• Review quotes for accuracy and support billing and customer updates.
• Develop service strategies to meet objectives and control expenses.

Kenntnisse

Leadership

Communication

Problem-solving

Time management

Multitasking

Training/mentoring

Tools

Microsoft Office

Outlook

Excel

Word

Teams

Jobbeschreibung

FESCO Tenn in Nashville is seeking a Tech Support Supervisor to lead on-site service operations for commercial kitchen equipment repair. You will coordinate with dispatch, guide Field Service Technicians, manage escalations, and support quotes and billing while modeling company values and driving continuous improvement.

The role emphasizes technical leadership, customer service excellence, and the ability to optimize resources in a fast-paced environment.