On-Site Tech Support Supervisor — Lead, Mentor & Grow

PT Holdings LLC; Nashville (TN); Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Quarterly bonus potential

Medical, Dental, and Vision insurance

401(k) with company match

Town Shares Program

Zusammenfassung

FESCO in Nashville, TN is seeking a Tech Support Supervisor to lead day-to-day service execution for refrigeration and cooking equipment. The role coordinates with dispatch, provides technical direction, and supports both operational and financial performance.

You will mentor Field Service Technicians, review quotes and billing, and ensure safe, timely repairs. The position is full-time, on-site with a strong emphasis on customer satisfaction and continuous improvement.

Qualifikationen

• Legal authorization to work in the United States.
• 7–10 years of direct technical field-service experience or equivalent.
• Background check and drug screen as required by law.
• Demonstrated leadership to train, coach, and retain technicians.
• Proficiency with Microsoft Office and Windows-based software.

Aufgaben

• Lead day-to-day service operations across refrigeration and cooking equipment.
• Provide technical backup to technicians by phone, video, or in person.
• Coach, mentor, and develop Field Service Technicians; set goals and assess performance.
• Maintain current knowledge of commercial refrigeration and cooking equipment; forecast labor and hours.
• Review quotes and billing documentation; respond to billing questions from accounting.

Kenntnisse

Leadership

Customer service

Communication

Time management

Problem solving

MS Office

Ausbildung

Post-secondary education or equivalent

Tools

Microsoft Windows

Outlook

Excel

Teams

Jobbeschreibung

FESCO in Nashville, TN is seeking a Tech Support Supervisor to lead day-to-day service execution for refrigeration and cooking equipment. The role coordinates with dispatch, provides technical direction, and supports both operational and financial performance.

You will mentor Field Service Technicians, review quotes and billing, and ensure safe, timely repairs. The position is full-time, on-site with a strong emphasis on customer satisfaction and continuous improvement.