Tech Support Specialist - Tech Retail & Career Growth

Micro Center; Hilliard (OH); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee Discount

Tuition Reimbursement

Paid Time Off

401(k) Retirement Plan

Vendor Training

Career Growth

Job summary

Micro Center, based in the United States, seeks self-motivated, results-driven FULL-TIME TECHNICAL SUPPORT REPRESENTATIVES for our Corporate Office in Hilliard, OH. You’ll deliver top-tier customer service while guiding customers to technology solutions, with shifts from 9:00 a.m. to midnight and weekend availability.

The role emphasizes troubleshooting, product setup, and upselling service solutions within a fast-paced retail environment. Starting pay is $19.00 per hour.

Qualifications

• High school diploma required; customer service experience preferred.
• Strong listening, critical thinking, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Accurate and efficient typing; ability to multitask and manage priorities.

Responsibilities

• Handle high volumes of inbound contacts via Phone, Chat, Text and Email.
• Maintain current understanding of consumer electronics and technology.
• Identify customer needs, clarify information, qualify issues and provide solutions.
• Personalize support to improve customer satisfaction and drive sales.

Skills

Customer service

Problem solving

Typing

Multitasking

Communication

Education

High School Diploma

Job description

Micro Center, based in the United States, seeks self-motivated, results-driven FULL-TIME TECHNICAL SUPPORT REPRESENTATIVES for our Corporate Office in Hilliard, OH. You’ll deliver top-tier customer service while guiding customers to technology solutions, with shifts from 9:00 a.m. to midnight and weekend availability.

The role emphasizes troubleshooting, product setup, and upselling service solutions within a fast-paced retail environment. Starting pay is $19.00 per hour.