Seasonal Tech Support & Customer Care Rep (On-Site, Hilliard)

Micro Center; Hilliard (OH); In loco; USD 20.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Employee Discount

Tuition Reimbursement and Education

Paid Time Off

401(k) Retirement Plan with Company

Industry‑Leading Vendor and Company培训

Clear Career Growth and Advancement

Descrizione del lavoro

Micro Center, the nation’s leading computer and electronics retailer, is hiring Seasonal Customer Service Contact Center Representatives at its corporate office in Hilliard, OH. Join a fast-paced team that helps customers find the right technology solutions with friendly, knowledgeable support.

We offer full-time and part-time roles with shifts between 10:00 a.m. and midnight, weekend availability, and an hourly starting wage of $17.50.

Competenze

• High school diploma required; one year of customer service or related field preferred.
• Strong listening, critical thinking, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Accurate and efficient typing proficiency.
• Ability to multitask effectively while managing priorities.
• Flexible and adaptable when working with diverse customer needs and personalities.

Mansioni

• Handle high volumes of inbound customer interactions through phone, chat, text, and email.
• Maintain knowledge of consumer electronics and related technology.
• Assess customer needs, gather information, troubleshoot issues, and provide solutions.
• Deliver personalized support to enhance customer experience and satisfaction.
• Document customer interactions and update records in systems/databases.
• Build positive relationships to support collaboration and team success.
• Consistently achieve individual and team performance goals.

Conoscenze

Active listening

Critical thinking

Problem solving

Verbal communication

Written communication

Typing

Multitasking

Flexibility

Formazione

High school diploma

Descrizione del lavoro

Micro Center, the nation’s leading computer and electronics retailer, is hiring Seasonal Customer Service Contact Center Representatives at its corporate office in Hilliard, OH. Join a fast-paced team that helps customers find the right technology solutions with friendly, knowledgeable support.

We offer full-time and part-time roles with shifts between 10:00 a.m. and midnight, weekend availability, and an hourly starting wage of $17.50.