Tech Support Specialist - Service & Logistics

Hire Ventures, Inc.; Marietta (GA); On-site; USD 42,000 - 68,000; Full time

Job summary

Hire Ventures, Inc. in Marietta, GA seeks a Customer Support Specialist to be the primary contact for customers facing technical or equipment issues.

You will troubleshoot remotely, gather information, and guide next steps with clear, professional communication. You will coordinate repairs and shipping logistics, document all interactions in the service system, and collaborate with Operations, Service, Shipping, and Accounting to resolve issues quickly while maintaining excellent customer

Qualifications

• High school diploma or equivalent.
• 2+ years in customer technical support or related field.
• Experience supporting technical equipment in customer-facing env.
• Strong troubleshooting and problem-solving abilities.
• Ability to assess issues remotely and determine next steps.
• Strong verbal and written communication skills.
• Experience using customer service, ticketing, CRM, or service docs.
• Proficiency with Microsoft Office or similar apps.

Responsibilities

• Serve as primary contact for customers with technical or equipment issues.
• Provide remote troubleshooting and post-training support.
• Gather information, assess issues, determine next steps, and escalate when needed.
• Clearly explain technical information to customers.
• Coordinate repairs, refurbishments, replacements, loaners, and related service activities.
• Manage return labels, shipping logistics, packaging instructions, and related requirements.
• Document customer interactions, troubleshooting steps, service requests, and resolutions in the ticketing system.
• Follow up on open cases to ensure customer needs are addressed.
• Collaborate with internal teams to resolve concerns and improve workflows.

Skills

Strong verbal and writtencommunication

Troubleshooting

Organized and detail-oriented

Explain technical information clearly

Multi-tasking and prioritization

Education

High school diploma or equivalent

Tools

CRM / ticketing systems

Microsoft Office

Job description

Hire Ventures, Inc. in Marietta, GA seeks a Customer Support Specialist to be the primary contact for customers facing technical or equipment issues.

You will troubleshoot remotely, gather information, and guide next steps with clear, professional communication. You will coordinate repairs and shipping logistics, document all interactions in the service system, and collaborate with Operations, Service, Shipping, and Accounting to resolve issues quickly while maintaining excellent customer