Tech Support Specialist: Remote-Ready & Growth

Socket.dev; Peoria (IL); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Compressed 4 1/2-day work week (Half‑D

No monthly premium for employee health

Paid time‑off with rollover

401(k) with company contributions

On-site cafeteria discount

On-site exercise facility

Tuition reimbursement

Dental and vision insurance access

Job summary

Illinois Mutual is seeking a Technical Support Specialist to deliver advanced end-user IT support from a home-office location. You will handle requests, resolve moderately complex issues, and contribute to security and operational improvements.

The role requires 2–4 years in IT support, AD/Azure administration, Windows OS experience, and strong documentation and teamwork. It offers a full-time remote schedule with comprehensive benefits.

Qualifications

• Associate degree or equivalent experience in CS/IT.
• 2–4 years of practical end-user IT support experience.
• Cisco/CompTIA certifications preferred.

Responsibilities

• Provide advanced IT support to internal and external customers.
• Manage calls, tickets, and walk-ups with documentation and prioritization.
• Troubleshoot hardware, software, and access issues; resolve escalated incidents.

Skills

Active Directory

Azure AD

Windows OS

LAN/WAN troubleshooting

End-user support

Analytical thinking

Documentation

Teamwork

Education

Associate Degree in CS/IT

Tools

Virtualization platforms

endpoint management tools

Microsoft 365 / Azure

Job description

Illinois Mutual is seeking a Technical Support Specialist to deliver advanced end-user IT support from a home-office location. You will handle requests, resolve moderately complex issues, and contribute to security and operational improvements.

The role requires 2–4 years in IT support, AD/Azure administration, Windows OS experience, and strong documentation and teamwork. It offers a full-time remote schedule with comprehensive benefits.