IT Managed Services Specialist

Lighthouse Technology Services; Buffalo (NY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Additional Benefits

Job summary

Lighthouse Technology Services is partnering with our client to fill an IT Managed Services L3 Specialist role in Buffalo, NY. This direct placement is hybrid, with in-office days Tuesday, Wednesday, and Thursday.

You will serve as the senior escalation point for complex cybersecurity incidents and infrastructure issues, guiding incident response and client communications while maintaining operational resilience. Strong expertise in Windows Server, AD, networking, and scripting is required.

Qualifications

• 5-7 years of IT support or managed services with proven L3/senior experience.
• Current certifications such as Microsoft Azure Administrator Associate, CompTIA Security+ or Network+, Cisco CCNA/CCNP, or VMware VCP.
• Hands-on expertise with Windows Server, Active Directory, Exchange, Microsoft 365, and virtualization platforms including VMware and Hyper-V.
• Strong networking knowledge across TCP/IP, DNS, DHCP, VLANs, routing, switching, and WAN optimization.
• Demonstrated cybersecurity principles, incident response, vulnerability assessments, and compliance frameworks.
• Proficiency in scripting languages with experience using RMM tools, PSA platforms, and ticketing systems.

Responsibilities

• Serve as the senior technical escalation point for complex cybersecurity incidents, infrastructure issues, and critical outages
• Lead incident response efforts during major service disruptions and communicate with clients
• Design, implement, and maintain security controls across enterprise environments
• Manage and optimize virtualization platforms, cloud infrastructure, backup systems, and DR planning
• Receive and resolve complex issues escalated from Level 2 and mentor junior technicians
• Lead technical implementation of infrastructure and security projects with client communication
• Interface with vendors for advanced technical support and multi-vendor integration
• Develop automation scripts and tools to improve operational efficiency
• Create and maintain comprehensive technical documentation and runbooks
• Build strong client relationships through exceptional service delivery

Skills

Senior L3 support

Cybersecurity incident handling

Windows Server

Active Directory

Networking fundamentals

PowerShell/Python

Customer communication

Tools

RMM tools

PSA platforms

Ticketing systems

VMware

Hyper-V

Job description

Lighthouse Technology Services is partnering with our client to fill their IT Managed Services L3 Specialist position! This is a direct placement opportunity and will be hybrid in Buffalo, New York (Tuesday, Wednesday, and Thursday in office).

No C2C or subcontracting arrangements will be considered.

What You'll Be Doing:

• Serve as the senior technical escalation point for complex cybersecurity incidents, infrastructure issues, and critical system outages requiring expert-level resolution
• Lead incident response efforts during major service disruptions, making rapid technical decisions under pressure to restore services while maintaining clear client communication
• Design, implement, and maintain security controls across enterprise environments, including firewall configurations, VPN solutions, network segmentation, and proactive threat monitoring
• Manage and optimize virtualization platforms, cloud infrastructure, backup systems, and disaster recovery planning to ensure business continuity
• Receive and resolve complex technical issues escalated from Level 2 support, providing technical guidance and mentorship to junior technicians
• Lead technical implementation of infrastructure and security projects, including server migrations, network upgrades, and system deployments with comprehensive client communication
• Interface with vendors for advanced technical support, troubleshoot multi-vendor integration issues, and provide expert consultation on architectural decisions
• Develop automation scripts and tools using PowerShell, Python, or Bash to improve operational efficiency and reduce manual tasks
• Create and maintain comprehensive technical documentation, runbooks, standard operating procedures, and client-facing guides
• Build and maintain strong client relationships through exceptional service delivery, translating technical findings into business impact terms

What You'll Need to Have:

• 5-7 years of experience in IT support or managed services with proven L3/senior technical support experience
• Current certifications such as Microsoft Azure Administrator Associate, CompTIA Security+ or Network+, Cisco CCNA/CCNP, or VMware VCP
• Hands-on expertise with Windows Server, Active Directory, Exchange, Microsoft 365, and virtualization platforms including VMware and Hyper-V
• Strong networking knowledge across TCP/IP, DNS, DHCP, VLANs, routing, switching, and WAN optimization
• Demonstrated expertise in cybersecurity principles, security incident response, vulnerability assessments, and compliance frameworks
• Proficiency in PowerShell, Python, or other scripting languages with experience using RMM tools, PSA platforms, and ticketing systems
• Outstanding customer service skills with proven ability to communicate technical concepts to non-technical audiences and manage difficult interactions professionally
• Exceptional problem-solving abilities with track record of resolving complex, multi-layered technical issues under pressure while maintaining composure

Pay Range: $80,000 - $100,000 + Additional Benefits

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