Tech Support Specialist - Auto Payments & Shop Impact

Vehlo; Tulsa (OK); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Vehlo in Tulsa, OK is seeking a Technical Support Specialist to provision and deploy equipment and software that enable clients to process payments, and to train customers on our payment solutions via phone and email.

You will navigate multiple systems to perform duties, respond quickly to service requests, troubleshoot network issues, and complete service reports to ensure prompt and thorough issue resolution. This is a hands-on role with growth opportunities within Vehlo.

Qualifications

• 0 - 2 years of previous experience in a technical support role.
• Excellent verbal and interpersonal communication skills
• Enjoys working with clients and sales reps over the phone
• Able to assess challenging situations and find opportunities for improvement
• Able to accurately follow customer workflows in a fast-paced environment

Responsibilities

• Provision/deploy equipment & software necessary to allow clients to process payments
• Navigate multiple systems to perform job function
• Install & train customers on payment solutions via phone and email
• Respond quickly and professionally to service requests through various channels
• Complete service reports ensuring prompt and thorough issue resolution and quality control
• Troubleshoot network issues
• Other duties as assigned

Skills

Technical support

Verbal communication

Interpersonal skills

Customer service

Problem solving

Job description

Vehlo in Tulsa, OK is seeking a Technical Support Specialist to provision and deploy equipment and software that enable clients to process payments, and to train customers on our payment solutions via phone and email.

You will navigate multiple systems to perform duties, respond quickly to service requests, troubleshoot network issues, and complete service reports to ensure prompt and thorough issue resolution. This is a hands-on role with growth opportunities within Vehlo.