Service Advisor

Murphy-Hoffman Company (MHC Kenworth); Nashville (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Medical Insurance

Dental Insurance

Paid Time Off (PTO)

401k with employer match

Flexible Spending Account

On the Job Training

Promotion opportunities

Job summary

Murphy-Hoffman Company, LLC in Nashville, TN is seeking a Service Advisor to greet customers, coordinate repair requests, and estimate repair costs within guidelines. You will work with the Service Manager and Shop Foremen to schedule tasks and ensure timely service.

The role emphasizes strong customer relations, clear communication, and the ability to upsell preventive maintenance. CDL is preferred; four years in a related field and basic computer skills are expected.

Qualifications

• Strong customer relations and communication skills.
• CDL preferred.
• Minimum 4 years' experience in related field.
• Basic computer skills and familiarity with data entry systems.

Responsibilities

• Greet customers professionally and coordinate repair requests.
• Estimate costs of repairs within guidelines; document warranty and labor.
• Coordinate repair orders with Service Manager and Shop Foremen.
• Input repair orders into data processing system and close orders.
• Assist in maintaining shop tools, supplies, and cleanliness.
• Advise customers of needed service work and upsell when appropriate.

Skills

Customer relations

Communication skills

CDL (preferred)

Four years experience

Computer skills

Tools

CRM software

Warranty processing system

Job description

Job Overview & Essential Functions

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Advisor. The role of the Service Advisor ensures that customers are greeted openly and friendly; coordinates customer repair requests; estimates cost of repairs within set guidelines; assists Service Manager with clerical duties, such as documentation required for warranty, policy settlements, repair order filing and repair preparation for warranty. *Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment. Coordinates with Foremen for proper work scheduling of all shop business.

• Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment. Coordinates with Foremen for proper work scheduling of all shop business.
• Ensures customers receive the most expedient service available through questioning and understanding repair requests.
• Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
• Assures all documentation necessary for sale of labor (customer, internal and warranty) is complete and properly executed.
• Inputs repair order information to data processing system and close repair orders.
• Maintains and administers shop tool and supply requirements and status.
• Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.
• Advises customer of needed service work, as well as suggests additional labor, parts, and body shop sales whenever possible (i.e., Preventive Maintenance Inspections, related service work, etc.)
• Participates in training to stay current on technical and warranty issues.
• Assists in maintaining a clean shop and office area.
• Performs other duties as assigned by a supervisor.

SAFETY-SENSITIVE

This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.

Qualifications

• CDL (preferred).
• Minimum 4 years' experience in related field.
• Computer experience (preferred)
• Strong customer relations and communication skills.
• Good leadership abilities.
• Must have a positive can-do attitude.

Benefits

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training

About Us

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential - a place where you can grow as a person and a professional.

Equal Opportunity Employer / Veterans / Disabled