Tech Support Operations Leader - Growth & Excellence

VXI; Morrow (GA); On-site; USD 85,000 - 115,000; Full time

Job summary

VXI Global Solutions is seeking an experienced Operations Manager - Tech Support to lead a large contact center campaign. You will shape team culture, drive performance, and ensure the delivery of client objectives across a 24x7 global operation.

The role requires strategic leadership and hands-on ability to manage staffing, coaching, and process improvements while collaborating with Client Services and HR to meet business targets.

Qualifications

• High School Diploma Required.
• Bachelor's degree preferred.
• 3+ years in a Contact Center Operations Management role with a demonstrated ability to lead people and gain results preferred.
• 3+ years as in Operations Manager/Leadership role required.
• Previous leadership on a tech support campaign preferred.
• Flexible with schedule to accommodate working in a 24x7 environment and international time zones.
• Must be able to pass a background check and drug screen.

Responsibilities

• Adhere to company policies on ethics and integrity.
• Coach and develop team leads to efficiently run a team of associates and meet KPIs and performance standards.
• Work with Client Services Team and Operations Director to ensure client and VXI objectives are met.
• Develop and maintain understanding of client expectations and customer needs to set organizational direction.
• Develop, grow, and maintain a positive employee experience and job satisfaction.
• Lead and direct audits to improve business processes and activities.

Skills

Team leadership

KPIs & performance management

Communication skills

Analytical thinking

Problem solving

Time management

Education

High School Diploma Required

Bachelor's degree preferred

Tools

Microsoft Project

Outlook

MS Office (Word, Excel, PowerPoint)

Job description

VXI Global Solutions is seeking an experienced Operations Manager - Tech Support to lead a large contact center campaign. You will shape team culture, drive performance, and ensure the delivery of client objectives across a 24x7 global operation.

The role requires strategic leadership and hands-on ability to manage staffing, coaching, and process improvements while collaborating with Client Services and HR to meet business targets.