Tech Support Helpdesk

Prizm Document & Technology Solutions; Buffalo (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

An established industry player is seeking an experienced IT support specialist to ensure seamless operations through effective technical assistance. This role offers a dynamic environment where problem-solving and customer service skills shine. You'll be responsible for configuring technology, running security checks, and providing support to clients and employees alike. If you thrive in a fast-paced setting and enjoy helping others with their tech challenges, this is the perfect opportunity for you to make a significant impact. Join a team that values high-quality support and fosters a collaborative atmosphere!

Qualifications

• 2+ years experience in a professional IT setting required.
• Top-notch customer service skills and strong communication abilities.

Responsibilities

• Configure new technology and run security checks on systems.
• Provide technical assistance to clients via various support channels.

Skills

Customer Service Skills

Communication Skills

Time Management

Organization

Problem-Solving

Education

High School Diploma or G.E.D.

Associate’s Degree in IT or Computer Science

Tools

Microsoft Office

RMM & PSA Tools

Job description

We're looking for an experienced IT support specialist to provide our team with top-notch assistance! You'll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If this sounds like an exciting opportunity, start your application today!

Responsibilities:

1. Configure new technology for the company, including software and applications, computer hardware and desktops, and operating systems.
2. Run security checks on all of our systems to ensure we are protected from cybersecurity threats.
3. Respond quickly to technical issues so problems can be resolved and our employees can continue to work efficiently.
4. Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently.
5. Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support.
6. Use strong communication skills to make clients feel comfortable with their technology.
7. Be a team player to provide the absolute best experience to end-users.
8. Must be able to work independently and set daily goals as well as quickly change gears as emergencies arise.

Qualifications:

1. Top-notch customer service skills and driven to make our business succeed.
2. Skilled in communication, time management, and organization.
3. Expert-level Microsoft Office skills.
4. High school diploma or G.E.D. required, associate’s degree in information technology or computer science is a bonus.
5. 2+ years experience in a professional IT setting.
6. Able to create detailed documentation for all tickets and SOPs.
7. Ability to simplify complex topics when working with clients.

Compensation:

$45,000 - $55,000 yearly