Tech Support Engineer – MES/SCADA & SQL Specialist (Hybrid)

aveva; United States; Hybrid; USD 82,000 - 137,000; Full time

Benefits offered by this job

Flex work hours

20 days PTO rising to 25 with service

Three paid volunteering days

Parental leave

Well-being support

Medical

Dental

Vision

401K

Job summary

AVEVA is seeking a Tech Support Engineer in Lake Forest, California, to ensure reliability and performance of client applications while assisting Application Engineers with technical issues. The role collaborates with the global R&D Solution team to manage escalations and develop corrective measures for field or in-house issues.

The position requires a Bachelor's degree in a related field, MES experience, and expertise in HMI/SCADA troubleshooting, SQL queries, and software debugging.

Qualifications

• Bachelor's degree in electrical engineering, Power Systems, Computer Science, or equivalent.
• MES experience including Operation, Performance, and Quality aspects.
• Technical expertise in HMI or SCADA troubleshooting.
• Proficiency in software and database troubleshooting, diagnosis, and problem-solving.
• Experience with SQL Database querying and programming.
• Excellent written and oral communication skills.
• Ability to learn quickly and be inquisitive.
• Self-motivated, proactive and customer-focused.
• Availability for travel to various customer sites regionally and worldwide.

Responsibilities

• Ensure the reliability and performance of client applications while addressing any potential technical issues.
• Support Application Engineers with technical difficulties during new site commissioning, system upgrades, and expansions.
• Collaborate effectively with our global R&D Solution team to manage issue escalations.
• Develop and recommend corrective measures for technical application issues identified in the field or in-house.
• Solve technical problems from end customers, application engineers, and engineering teams.
• Document and disseminate knowledge through the creation of KB articles concerning technical issues and their resolutions.

Skills

MES experience

HMI/SCADA troubleshooting

SQL database querying

Software & database troubleshooting

Interpersonal skills

Customer-focused

Quick learner

Communication skills

Travel availability

Education

Bachelor's degree in electrical engineering, Power Systems, Computer Science, or equivalent

Tools

VB.NET

C#

HTML5

Angular

JavaScript

ASP.NET

.NET CORE

AVEVA System Platform

Job description

AVEVA is seeking a Tech Support Engineer in Lake Forest, California, to ensure reliability and performance of client applications while assisting Application Engineers with technical issues. The role collaborates with the global R&D Solution team to manage escalations and develop corrective measures for field or in-house issues.

The position requires a Bachelor's degree in a related field, MES experience, and expertise in HMI/SCADA troubleshooting, SQL queries, and software debugging.