Tech Support Engineer

aveva; United States; Hybrid; USD 82,000 - 137,000; Full time

Benefits offered by this job

Flex work hours

20 days PTO rising to 25 with service

Three paid volunteering days

Parental leave

Well-being support

Medical

Dental

Vision

401K

Job summary

AVEVA is seeking a Tech Support Engineer in Lake Forest, California, to ensure reliability and performance of client applications while assisting Application Engineers with technical issues. The role collaborates with the global R&D Solution team to manage escalations and develop corrective measures for field or in-house issues.

The position requires a Bachelor's degree in a related field, MES experience, and expertise in HMI/SCADA troubleshooting, SQL queries, and software debugging.

Qualifications

• Bachelor's degree in electrical engineering, Power Systems, Computer Science, or equivalent.
• MES experience including Operation, Performance, and Quality aspects.
• Technical expertise in HMI or SCADA troubleshooting.
• Proficiency in software and database troubleshooting, diagnosis, and problem-solving.
• Experience with SQL Database querying and programming.
• Excellent written and oral communication skills.
• Ability to learn quickly and be inquisitive.
• Self-motivated, proactive and customer-focused.
• Availability for travel to various customer sites regionally and worldwide.

Responsibilities

• Ensure the reliability and performance of client applications while addressing any potential technical issues.
• Support Application Engineers with technical difficulties during new site commissioning, system upgrades, and expansions.
• Collaborate effectively with our global R&D Solution team to manage issue escalations.
• Develop and recommend corrective measures for technical application issues identified in the field or in-house.
• Solve technical problems from end customers, application engineers, and engineering teams.
• Document and disseminate knowledge through the creation of KB articles concerning technical issues and their resolutions.

Skills

MES experience

HMI/SCADA troubleshooting

SQL database querying

Software & database troubleshooting

Interpersonal skills

Customer-focused

Quick learner

Communication skills

Travel availability

Education

Bachelor's degree in electrical engineering, Power Systems, Computer Science, or equivalent

Tools

VB.NET

C#

HTML5

Angular

JavaScript

ASP.NET

.NET CORE

AVEVA System Platform

Job description

Salary Range

$82,400.00 - $137,300.00This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.

Position

Tech Support Engineer

Location

Lake Forest, California

Employment type

Full-time regular- Hybrid

Responsibilities

• Ensure the reliability and performance of client applications while addressing any potential technical issues.
• Support Application Engineers with technical difficulties during new site commissioning, system upgrades, and expansions.
• Collaborate effectively with our global R&D Solution team to manage issue escalations.
• Develop and recommend corrective measures for technical application issues identified in the field or in-house.
• Solve technical problems from end customers, application engineers, and engineering teams.
• Document and disseminate knowledge through the creation of KB articles concerning technical issues and their resolutions.

Essential Qualifications

• Bachelor's degree in electrical engineering, Power Systems, Computer Science, or equivalent
• Manufacturing Execution System (MES) experience including Operation, Performance, and Quality aspects.
• Technical expertise in HMI or SCADA troubleshooting.
• Proficiency in software and database troubleshooting, diagnosis, and problem-solving.
• Experience with SQL Database querying and programming.
• Exceptional interpersonal skills and team-oriented mentality.
• Self-motivated, proactive, and customer-focused with a positive attitude.
• Ability to learn quickly and be inquisitive.
• Excellent written and oral communication skills.
• Comfortable working in a fast-paced, dynamic environment.
• Capability to interact effectively with people from diverse technical backgrounds.
• Availability for occasional travel to various customer sites regionally and worldwide.

Desirable Qualifications

• Proficiency in VB.NET, C#, HTML5 coding
• Experience with Angular, JavaScript, C#, ASP.NET, and .NET CORE
• Familiarity with AVEVA products, especially System Platform, Historian, and InTouch
• Basic understanding of control systems and PLC

Company Culture

We celebrate and reward employees for being straightforward, open, passionate, and challenging the status quo. We prioritize diversity and inclusion, welcoming all individuals and fostering an inclusive culture. If you have a passion for success - on the job and beyond - we would love to hear from you. Experience what it's like to work for AVEVA.

USA Benefits include

• Flex work hours
• 20 days PTO rising to 25 with service
• three paid volunteering days
• primary and secondary parental leave
• well-being support
• medical
• dental
• vision
• 401K

It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

Hybrid working

We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party perso