Tech Support Concierge: Helpdesk & Resource Expert

Sun Communities; Southfield (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision plans

On-site fitness center

401(k) plan with Sun matching

Tuition reimbursement

Paid time off

Parental leave

Job summary

Sun Communities is seeking a Technical Support Specialist in Southfield, MI to provide business process, software, and operational troubleshooting for internal team members. You will work with cross-functional teams to resolve issues, share resources, and empower colleagues to find information independently.

Candidate should have a High School Diploma or GED, 2 years in customer service, and 1 year supporting remote users. Proficiency with Windows and Office, plus CRM experience, is preferred.

Qualifications

• 2 years in experience in a customer service role.
• 1 year in experience resolving issues for remote users.
• Reading comprehension and basic math skills.

Responsibilities

• Provide highly proficient support via telephone, tickets, email, and chat.
• Manage large amounts of inbound and outbound communications in a timely manner.
• Serve as SME for locating resources using Sun’s Knowledge Base.

Skills

Customer service

Communication

Time management

Independent work

Education

High School Diploma or GED

CompTIA A+ certification (preferred)

Tools

Windows OS

Microsoft Office

CRM software

Job description

Sun Communities is seeking a Technical Support Specialist in Southfield, MI to provide business process, software, and operational troubleshooting for internal team members. You will work with cross-functional teams to resolve issues, share resources, and empower colleagues to find information independently.

Candidate should have a High School Diploma or GED, 2 years in customer service, and 1 year supporting remote users. Proficiency with Windows and Office, plus CRM experience, is preferred.