Tech Strategy & Operations Director: Transformation Leader

GEICO; Bethesda (MD); Hybrid; USD 154,000 - 256,000; Full time

Job summary

GEICO is seeking an accomplished Director of Strategy & Operations to lead transformation and operational priorities for the Tech organization. The role manages a 13–15 person team focused on culture, RTO, change management, and EA support across Engineering, Design, AI, Strategy, Analytics, and Operations.

This hybrid position requires on-site presence 2–3 days weekly at Palo Alto, CA or Bethesda, MD. The role emphasizes governance, performance measurement, and executive partnership to

Qualifications

• Bachelor's degree required.
• At least 10 years of experience in product, project, change management, strategy, or operations roles.
• At least 5 years of experience leading cross-functional teams and managing complex initiatives.
• At least 3 years of experience in the P&C Insurance Industry.

Responsibilities

• Design, build, and continuously improve Tech’s operating rhythms and high-performance culture to accelerate delivery against customer and business objectives.
• Lead multiple teams responsible for cultural transformation, change management, talent resource management, and operational support.
• Set the strategy and drive execution for the Tech RTO program, including operational readiness and change coordination as Technology office hubs become available.
• Oversee the centralized EA support function for Application Engineering/Product, Design, AI, Strategy, Analytics, and Operations.
• Partner across Business, HR and Recruiting, Finance, Communications, Risk and Compliance, Real Estate, and other stakeholder groups to improve the speed, efficiency, and effectiveness of Tech delivery.
• Establish the performance framework for the portfolio and advise Tech senior leadership on progress, readiness, risks, decisions, and measurable business outcomes.
• Establish governance and decision-making mechanisms for key Tech-wide initiatives, proactively escalating risks, resolving cross-functional dependencies and competing priorities, and holding teams accountable for measurable outcomes.
• Set the strategy for key Tech-wide culture and engagement initiatives in partnership with the People Group and Communications teams, strengthening associate connection, leadership alignment, and organizational effectiveness.
• Set the change management strategy for major Tech-wide initiatives, including stakeholder alignment, impact assessment, communications, leader readiness, associate engagement, and adoption planning.
• Provide leadership, mentorship, and development opportunities that enable team members to grow, perform, and succeed.

Skills

Project management

Technology development

Operating cadence

Communication

Education

Bachelor's degree

Job description

GEICO is seeking an accomplished Director of Strategy & Operations to lead transformation and operational priorities for the Tech organization. The role manages a 13–15 person team focused on culture, RTO, change management, and EA support across Engineering, Design, AI, Strategy, Analytics, and Operations.

This hybrid position requires on-site presence 2–3 days weekly at Palo Alto, CA or Bethesda, MD. The role emphasizes governance, performance measurement, and executive partnership to