Tech Solutions Pro — Retail Sales & Customer Experience

Apple; Minneapolis (MN); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Product discounts and services

Tuition reimbursement

Stock purchase program

Job summary

Apple Retail in Minneapolis, MN is seeking an Apple Pro to provide expert, personalized sales and service. You will leverage knowledge of Apple products and services—and even competitors’ options—to build owner loyalty through customer interactions in a fast-paced store environment.

You will stay current with Apple offerings and Product Zone processes, mentor teammates, and contribute to an inclusive work culture while maintaining accuracy and delivering exceptional service.

Qualifications

• Experience in retail or sales environments.
• Ability to explain product features and options.
• Strong customer-service mindset.

Responsibilities

• Demonstrate, sustain, and lead top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Be knowledgeable about and proactively stay up to date on Apple’s offerings and Product Zone sales processes, and on technology and consumer trends at Apple and in the broader market.
• Mentor others throughout the store on Apple’s products and services, purchase options, and current and emerging technology outside of Apple, making sure leaders and team members are kept up to date to deliver excellent customer service.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Retail sales

Knowledge of Apple products

Customer service

Communication

Job description

Apple Retail in Minneapolis, MN is seeking an Apple Pro to provide expert, personalized sales and service. You will leverage knowledge of Apple products and services—and even competitors’ options—to build owner loyalty through customer interactions in a fast-paced store environment.

You will stay current with Apple offerings and Product Zone processes, mentor teammates, and contribute to an inclusive work culture while maintaining accuracy and delivering exceptional service.