Tech Sim Support Specialist Tier12

Chamberlain University; Addison (IL); On-site; USD 38,894 - 68,341; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with match

Flexible Time Off

12 paid holidays

Job summary

Covista, based in Addison, IL, seeks a Technical & Simulation Support Specialist to deliver Tier 2 IT support across campus and remote locations, with emphasis on SimCare operations.

You will build images, deploy software, supervise student workers, and assist in maintaining lab security and equipment across sites, while coordinating vendor work and supporting classrooms and labs as needed.

Qualifications

• 2 years’ experience with desktop support or in a help desk.
• 2 years’ experience with Microsoft Active Directory in a large network environment.
• Entry level experience with networking, data, and voice systems.
• Experience with Microsoft Operating Systems installation and troubleshooting.
• Good working knowledge of hardware/software installation in a network environment.
• Knowledge of printer troubleshooting and repair.
• Must achieve Chamberlain University SimCare Technical Support Certification via Laerdal, Gaumard, Learning Space training.

Responsibilities

• Provides Tier 1 & 2 support to campus and remote locations.
• Coordinates daily inspections of classroom equipment and processes repair tickets.
• Builds images and software packages to deploy.
• Assists Student Workers and Support Tech I with Student Help Desk issues.
• Assists in supervising Student Workers and/or temporary workers.
• Ensures lab equipment is meeting academic delivery requirements.
• Maintains lab security of equipment and software at all sites.
• Provides network, server, and telecommunication support.
• Follows standard operating guides and ensures compliance.
• Participates in training and evaluative sessions; recommends lab improvements.
• Performs troubleshooting and support for staff, students, and faculty.
• Acts as liaison for facilities-related needs and coordinates onsite vendor work.
• SimCare Support: intermediate level for SimCare Center.
• Responds to requests and setup assistance on short notice.
• Attends Simlab on-site training, webinars and conferences.
• Ensures equipment is set up and in good working order.
• Liaises for Simlab equipment and software maintenance.
• Supports learning spaces, briefing rooms, and related labs.
• Setup for training sessions with conference phone as needed.
• Performs other duties as assigned; complies with policies.

Skills

Desktop support

Active Directory

Networking basics

PC troubleshooting

Printer troubleshooting

Education

Technical degree

MCP/A+ certifications

Job description

Job Description

Opportunity at a Glance

The Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all campus equipment and services at the campus and associated campuses/remote locations. In addition to the above, this role is responsible for providing intermediate level of technical support to the SimCare center.

Responsibilities

• IT Support:

• Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.

• Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.

• Builds images and software packages to deploy.

• Assists Student Workers and Support Tech I with Student Help Desk support issues.

• Assists in the supervision of Student Workers and/or temporary workers.

• Ensures lab equipment is meeting the requirements of the Academic delivery.

• Assists in maintaining lab security of equipment and software at all sites.

• Assists with network, sever, and telecommunication support.

• Follows standard operating guides and ensures compliance.

• Participates in training and evaluative sessions and recommends methods to improve lab environments.

• Performs troubleshooting and support functions for staff, students, and faculty.

• Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)

• SimCare Support

• The Specialist III is required to provide an intermediate level of support to the SimCare Center

• Requires approximately 10 hours per week

• Respond to requests, service calls and equipment setup assistance on short notice.

• Attend and support all Simlab on-site training, webinars and conferences.

• Ensure all equipment is setup and is in good working order.

• Should be able to provide intermediate level of support for the following:

• SIMLABS:

• SAM II Model, Computer and Sim Scopes.

• Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes.

• Podium PCs (2) and Projectors (2).

• WOW Carts and laptops. (4)

• Prep Area:

• Medsure dispense cart and computer.

• Control Room /Simbay:

• Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations.

• Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.

• Simbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3).

• Laerdal SimMan 3G, laptop, software updates and daily operations.

• Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.

• Briefing Rooms:

• Computers/LCD display/AV and Conference equipment.

• Learning Space Website/Server Support.

• Nurses Station:

• Computer and Network Printer

• Miscellaneous:

• Setup for training sessions with conference phone as needed.

• Perform support tasks for classroom and lab equipment.

• Completes other duties as assigned.

• Performs other duties as assigned

• Complies with all policies and standards

Qualifications

• Associate's Degree in a technical field Preferred
• 2 years’ experience with desktop support or in a help desk Required and
• 2 years’ experience with Microsoft Active Directory in a large network environment Required and
• Entry level experience with networking, data, and voice systems. Required and
• Experience with classroom equipment Preferred
• Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
• Advanced PC troubleshooting skills.
• Good working knowledge with Hardware/Software installation in a network environment.
• Knowledge of printer troubleshooting and repair.
• This position may require occasional evening and weekend work.
• Ability to lift up to 50 lbs.
• Must achieve Chamberlain University SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training Required and
• MCP and A+ certification Preferred

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $38,894 and $68,341. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Covista’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays

For more information related to our benefits please visit:
https://careers.covista.com/benefits

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation