Tech-SFX Operations Lead for Immersive Experiences

Beat The Bomb; Charlotte (NC); On-site; USD 52,000 - 78,000; Full time

Job summary

Beat The Bomb in Charlotte seeks an on-site Tech & SFX Operations Leader to keep our immersive game rooms, laser mazes, and projection systems running.

You'll mentor a junior tech team, manage vendor relationships, and coordinate with HQ to roll out new games, while supporting guest experiences during nights, weekends, and holidays. Responsibilities include open/close duties, inventory management, and ensuring safety standards across all tech and SFX systems.

Qualifications

• 3+ years of IT and/or AV support experience for a venue-based operation.
• 1+ years of experience working with or in interactive/activated venues.
• Working knowledge of Windows systems, PC hardware, and OS configuration
• Basic networking literacy – modems, routers, switches, IPv4
• Comfort debugging and testing AV and mechanical issues
• Generally handy - mechanical, electrical, or plumbing fixes don't intimidate you
• Bachelor's degree preferred
• Available nights, weekends, and holidays
• Lift 50lbs
• References available on request

Responsibilities

• Own the day-to-day reliability of all tech and SFX systems, maintaining and repairing hardware and equipment (computers, cabling, laser mazes, compressors, HVAC filters, bomb room effects, photo bomb systems)
• Lead onsite tech/SFX during key shifts and respond to urgent issues under pressure, including occasional off-hours emergencies
• Track and report tech/SFX issues via End-of-Day reports
• Manage technology inventory and spare parts stock
• Maintain the server room and location network
• Support HQ's Tech team on software updates, debugging, testing new games/features, and keeping SOPs current
• Lead technology training for managers and staff
• Manage key facility vendors (pest control, repair services, etc.) and oversee in-house laundry (hazmat suits)
• Recruit, train, schedule, and coach the tech and SFX team; run 1-on-1s, performance reviews, and conflict resolution
• Open/close the location, work any role as needed, and support guest reservations, check-in, and onboarding

Skills

IT/AV support

Windows OS

Networking basics

Troubleshooting

Team leadership

Education

Bachelor's degree preferred

Tools

RustDesk

NDI systems

VLANs

CCTV systems

Job description

Beat The Bomb in Charlotte seeks an on-site Tech & SFX Operations Leader to keep our immersive game rooms, laser mazes, and projection systems running.

You'll mentor a junior tech team, manage vendor relationships, and coordinate with HQ to roll out new games, while supporting guest experiences during nights, weekends, and holidays. Responsibilities include open/close duties, inventory management, and ensuring safety standards across all tech and SFX systems.